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The automated responses on the support site ask me to create a Service Request, which I have done multiple times over the past 2 months. Yet no one responds to the requests. It feel like the requests go into a black hole. How can I speak to someone on the phone at Microsoft Rewards about an issue?
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes! Someone at microsoft has responded to the better business bureau complaint and is "investigating". It's still a terrible system but was a step up from the microsoft rewards support department that are just a black hole.
Did you get any response from that?
Trouble is, I can't even submit a ticket. The whole form is grayed out. I can't put any details in or press submit!
I ended up complaining to the better business bureau when they ignored all my support ticket requests. Submitting complaints there or to another consumer protection body might be the only way to go.
It is not very similar on this end. I have sent multiple responses over weeks and nothing. I tried to open a new ticket, was told that there was one already open, so I need to wait for them to decide to help on that ticket.