How can I contact Microsoft Rewards support over the phone?

My account just got suspended a few days ago. I can't get in contact with them (like everyone else here). All I want to know is why I got suspended and for how long. 2 weeks ago Microsoft rewards team sent me a note congratulating me for being with the program for 5 years. Now I can't access the 163,000 points I have remaining on my account.

Yeah the microsoft rewards support sure is terrible. One thing you can do is file a complaint with the better business bureau, that way someone at microsoft has to read it and reply. It's not guaranteed to solve your issue or anything but it will be a way to talk to microsoft without using the terrible ticket system they ignore.

I have the same issue. I'm very frustrated dealing with such an inefficient support service, and it drives me crazy that there's no other way to contact them except through that link where you can only submit tickets that will never be read by anyone. I've been sending tickets for months; in fact, I've sent too many, and now I can't send any more. Yet, I know for sure that no one will ever respond because I've read about people waiting for years without a reply. I just want to understand why my account was suspended and if I can restore it. I had accumulated a lot of points, and it seems they've been reduced to zero for no apparent reason. At this point, I don't even know if I can close and reopen the account because no one is responding. Contacting support via chat was also useless as they rightly don't handle it, and they just tell you to try submitting another ticket.

Yeah, using that support ticket rarely gets any sort of response. I have filed over a hundred tickets with them this year and have had maybe 5 replies, all of which were template emails containing mistakes. Not helpful at all

They lie. no one responds. They stole ALL my points.