How can I contact Microsoft Rewards support over the phone?

Anonymous
2023-07-18T23:43:17+00:00

The automated responses on the support site ask me to create a Service Request, which I have done multiple times over the past 2 months. Yet no one responds to the requests. It feel like the requests go into a black hole. How can I speak to someone on the phone at Microsoft Rewards about an issue?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-09T18:37:38+00:00

    I could not have said this better. I’m glad I contacted this support page. I felt alone. It doesn’t make it better because so many people are going through the same thing, I just don’t feel alone anymore.

    I have become numb to the opening sentence from support time after time about taking concerns like this seriously. Quite frankly, it is insulting.

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  2. Anonymous
    2023-12-08T20:58:13+00:00

    I've raised around 240 tickets about this since October when it first affected me. I could raise 240 more and I am confident nobody will do anything. The impression I get is that for whatever reason, Microsoft has given the rewards support department the green light to torch their goodwill with the public and send people packing to other browsers and search engines.

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  3. Anonymous
    2023-12-08T20:30:13+00:00

    It's really difficult to talk to a human at microsoft, they will just direct you to the blackhole you can throw tickets into.

    Filing a complaint with a regulatory or oversight body like the better business bureau will make it so you will likely get a response (not necessarily a good one)

    I sent in a new ticket. My latest one just references the one that is unanswered and closed the new one as a result. It's been weeks... there's zero reason for them to be unresponsive aside from "we see you have a ticket so we're closing your new one." There's a REASON why I keep having to send new ones. Will report back when this new one gets a response... I've resorted to begging and pleading with whoever reads the ticket to actually read the text and try to help instead of following the same "we know you aren't getting responses but I'm not going to either since nobody closed your first ticket, good luck LOL!"

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  4. Anonymous
    2023-12-08T16:35:03+00:00

    It's really difficult to talk to a human at microsoft, they will just direct you to the blackhole you can throw tickets into.

    Filing a complaint with a regulatory or oversight body like the better business bureau will make it so you will likely get a response (not necessarily a good one)

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  5. Anonymous
    2023-12-08T15:18:16+00:00

    That’s way too long and you should be ashamed of themselves for not getting back to you. I am still working on this. I’m not a person who just gives up very easily believe me they will get tired of hearing my voice.

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