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The automated responses on the support site ask me to create a Service Request, which I have done multiple times over the past 2 months. Yet no one responds to the requests. It feel like the requests go into a black hole. How can I speak to someone on the phone at Microsoft Rewards about an issue?
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
At this stage I think when Microsoft say to file a support ticket they really mean to just stop doing business with them. The tickets seem to go nowhere and never garner a response that looks as if anyone read it.
I have many a times Ticket # 7027096301.. Please check, see the date filed. Now FIX... Thanks ******@aol.com
Bob Barnhill
12/11/2023
That is also my email address, use it to send me a reply or to just tell me what I need to do in order to fix this PROBLEM!
Sadly they will not take my phone number.. It's a VOIP landline, and I don't own a cell phone..So I'm so sorry I ever played around and built so many points.. Not knowing they would NEVER honor them...
It truly stinks Big time...
This happened for me at the start of December before then being reversed and having it all taken away again. If you are temporarily able to redeem points you might want to consider totally cashing everything out right now before it is too late.
UPDATE: Good news and bad news. Good news, I'm able to redeem points for gift cards again. Bad news, support didn't do anything, and I have no idea what resolved the issue.
I tried redeeming points for a gift card again, and this time I got a different error - not the one about the account being locked. I opened a new ticket and waited for a response. I didn't receive a response, but I tried again a few days later. This time the system asked me to provide a phone number to verify the account. After setting up the account with a phone number, I was able to redeem points for the gift card.
What actually fixed the issue? I have no idea. The best suggestion I have is to add a phone number to your account if you don't already have one, but this is no guarantee.
Good luck everyone.