Is Microsoft Cashback a scam?

UPDATE!! <removed> Microsoft x 2. People should find ways to cause them losses.

Quick recap - Back in November 2023 I purchased a Samsung Galaxy S23 Ultra from Samsung.com because Microsoft had a 10% cashback offer. Subtotal $1,034.99 + $100.91 taxes

This transaction showed up as pending, then disappeared without a trace.

I emailed support and kept adding new tickets every two weeks.

Today 2/29 (well, a week ago)

After getting a bit mean over email, Microsoft emailed me saying they completed my cash back request! Except they didn't.

They gave me $22 and some change. Around 2% cash back. Not 10%

I have screen shots of the offer and confirmation of it being activated. I will be going back to mean emails until I get what I am owed.

<removed> Microsoft. Putrid, vile company.

Thank you for the awesome advice.

I received an email today with my cashback monthly statement. I was skeptical but logged into my Microsoft account anyway and found that I did have the amount it said available to be paid. I followed the instructions and within minutes had the money transfered to my bank account. It is not a scam; however, I did get an error message when I tried to use the link to transfer to Paypal that was in the email. I had to initiate the Paypal transfer directly through Microsoft.

So here is the deal Microsoft has no customer service people for cashback and they send you links that are totally useless since you have already probably tried them and then they want to keep your money if you do not collect it in a certain amount of time but if you change your aliases on your account it takes 30 days for it to be changed by someone and by then your money is gone. Wow Microsoft once I get away from you I will never use Microsoft again and I am filing a formal complaint with the BBB. If you are here on this site they are getting paid for this as well with no resoultution to your problem. Shame on you Microsoft and I hope you truely pay for this one day and trust me you will.

The answer here is to buy Microsoft products, break them, claim warranty, rinse and repeat until satisfied that the damaged cause d heals our loss from this bs scam cashback.