Is Microsoft Cashback a scam?

Anonymous
2023-10-05T00:45:07+00:00

I purchased a order from samsung.com via Microsoft Cashback and it immediately said my cashback is success. However, several days later, the cashback case even disappeared from the pending cashback category. I would not make that purchase without the cashback, and yes, I contact them via the Microsoft cashback webpage, and no one respond. So it does look like a scam. Any ideas?

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Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-05T22:03:49+00:00

    I have been having an absolutely horrible time with this myself. I too believe it's a scam and would like to leave a complaint. I also purchased something that I would not have purchased if not for the cashback that was promised and I've been struggling to receive it for over a month now. I opened support requests twice and both times had it closed without resolution. Both times the representatives requested the same information multiple times, which was provided multiple times, and then they closed it, after requesting it again, though it was provided to them through image, invoice, order number, name of the company, price of the item, date of the purchase, etc.

    This has been the worst experience I have ever had with customer service in my life and it's a shame because Microsoft usually presents itself as such a respectable company.

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  2. Darhyl Amizola 50,040 Reputation points Independent Advisor
    2023-10-05T02:29:33+00:00

    Hey there!

    Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on Microsoft Cashback. I know how frustrating this is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

    Based on the information I've gathered; you will need to report your missing Cashback case by reaching out to Microsoft Rewards Support immediately as they have the tools and resources to properly investigate this case. You may contact them using the link below:

    https://rewards.bing.com/support

    Thank you for your kindness and understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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