Is Microsoft Cashback a scam?

I do get the cashback awards no problem with smaller purchases. I made a large purchase that would have resulted in a significant cashback award and that was canceled because they said the purchase was "returned." It was contact lenses, that were never returned. I sent several messages through support. They finally responded requesting documentation, no response. So I followed up several times only to get a message this weekend that they hadn't heard from me, ironically after I said that I would be filing a complaint. I responded AGAIN but at this point I'm so fed up that I filed a complaint with the FTC fraud website. I know it's a long shot but the lack of responsiveness when I've spent thousands as a Microsoft customer only to be denied a measly $40 is unacceptable. It's the principle of the matter at this point.

Same here, I made a big purchase from Home Depot and used Microsoft Cashback for the first time because it offered 8% cashback

I usually use Rakuten which always works and I have received my cash back everytime.

I tried to contact MS Support for cashback multiple times via the support web portal but each time told that it takes time but I know it is not coming now and never shows pending even though I have the screenshot from the web sale which shows the MS Cashback ON and earning the 8% on this.. I have informed them of that but they do not even ask to look at the file.

unbelievable*

Rakuten support has been 100% on making sure any trip I use them for cashback goes through if there is a problem and I have the screenshot.

Will not use MS Cashback anymore.

Paul

I bought a 900.00 grill from Lowes, received the email stating that Microsoft Cashback was a success and that I should watch my email for payment. I received the email on August 21st. I'm still waiting for the response. I sent in a copy of the invoice and all requested paperwork on Oct. 18 when I complaied and still haven't received anything. I agree, I think the whole thing is a scam.

Jeannie

Same. none of the links on the Microsoft | Cashback (bing.com) site resolve to the merchants site, they all get a 404 response code. And made a purchase at columbia sportswear, status shows pending in my cashback account for over a week.

YES. :)

I've been using for weeks and recently I figured out that no transaction was ever recorded in my account. I thought maybe I was wrong, so to test, I placed another two orders where I made sure that I used Edge explorer and clicked on the "activate" and the explore shows good to go. No surprise, no cash back, or even anything in my account transaction history.

Total scam. don't waste your time.