There’s an issue with your account or order

I haven't been banned as far as I know, and I still collect points every day over the past month since this occurred. I did receive an email this past Sunday, the 28th, which stated...

"Hi Scott,

This is Marites of Microsoft Rewards support and I am here to assist you today. We apologize for the delay in response. Rest assured that we are committed to support you with your issue.

I understand that for the past month you are trying to redeem yet, you got an error that “there is an issue with your account or order” and you would like to have this check and have resolve. Let me help you.

Upon checking, it shows that the order got declined was reason for the error. For us to further assist you, we will be working with our product Group to investigate this issue.

Rest assured that we will be working on your case and we will be going to provide you an update as they become available.

We understand how important this is for you and we appreciate your continued patience as we endeavor to resolve this matter.

Regards,

Marites

Microsoft Customer Service and Support"

Again, I only have the one account, and it is only in trying to redeem for the gift card where I started having issues all of a sudden at the end of last month, after having been participating in the rewards program for a couple of years now. I have now missed out on the Movies & TV punch card that would have given me 2,500 points at the end of April, as I had 2 of the 3 required completed for the month already, plus this month, as I would have had the 3 completed again, so I am now out a total of 5,000 points since this started.

The only thing I can think of that may have contributed to this, was I had to purchase a new laptop when I was on a rare assignment with my job that took me overseas for a week...bad timing for my old laptop to konk out on me, and when I got back stateside, I started having issues. Hopefully, this gets resolved soon.

I was having this same issue today… I was trying to redeem a 3 month xbox-live subscription using my phone, and kept getting that message after putting in my number… I tried it on my desktop and disabled my vpn, and it worked. Hope that helps…

(Useful to note that I have a vpn on my phone as well and under the help section it does imply to avoid redeeming while using vpn)

Same here, it happened to me today and i don't know why it is a problem. It doesn't make any sense.

I just ran into the same issue in my primary browser, Microsoft Edge on desktop. I loaded up Google Chrome instead and the redeem went through without issue.

I just ran into the same issue in my primary browser, Microsoft Edge on desktop. I loaded up Google Chrome instead and the redeem went through without issue.

Yeah, tried that, but didn't work unfortunately. Still waiting on another update from support.