There’s an issue with your account or order

Anonymous
2023-04-26T16:35:09+00:00

Very disappointed with Microsoft rewards, I have enough points to redeem for a gift card and it says

There’s an issue with your account or order Please contact Microsoft Rewards customer support for assistance.

I contacted customer support over 3 weeks ago and haven’t received a reply even though it says you will get a response within 24 hours. Please can someone sort this out, I have redeemed in the past and has no issues but now I can’t redeem anything which isn’t fair on me.

Thank you

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-04-30T14:39:21+00:00

    Yes I’m having the same issue, I only have 1 account too so I don’t understand this. So Microsoft can allow to use do the daily search and all of their quizzes bus as soon as we try to redeem our points there’s an error with this account. And Microsoft’s policy of responding within 24 is fake. It’s been 3 and a half weeks and I haven’t had 1 email from Microsoft,

    Disgusting service that people spend time to get points but then when you try to redeem it you can’t. I won’t be using Microsoft ever again, shameful on them.

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  2. Anonymous
    2023-05-03T15:14:22+00:00

    I'm also having the same issue and not able to redeem against any gift cards. But it's allowing me to take part in sweepstakes, spin the wheel using the reward points. Not sure why.

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  4. Anonymous
    2023-05-29T21:41:10+00:00

    For 4, when you say “Ensure that your Microsoft account is in good standing and doesn't have any issues that may prevent you from redeeming rewards”, how do you even check this?

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  5. Anonymous
    2023-05-31T12:21:53+00:00

    I have heard of this issue or issues you are having. This happened to my friend, and he found out after weeks of trying Microsoft deactivated his account because of violating the terms of service. Your case sounds like the same issue as my friend. If this is the case, don't even worry about getting Microsoft to reactivate it because they will not. They wouldn't even give him a reason why. The only thing I can think of is he and his wife both were using Microsoft rewards in the same household, and you can only have one account per household. I figure Microsoft busted him because of the IP address was the same for both accounts.

    For me, I only have the one account and it is still active, and it's been only a few days now. I can still collect points on searches and activities, it is only in trying to redeem for the gift card where I'm having issues all of a sudden.

    does your account got banned ??

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