There’s an issue with your account or order

Why is there no live chat or email for Microsoft rewards. It’s now been 3 and a half weeks and I think there is no point doing Microsoft rewards anymore because if I have earned the points they should give it to me. It’s very rude to ignore people when I have emailed them now more than 10 times over the past 25 days

I have the same issue as you, been more than 24 hours since I've submitted a ticket about this problem and by the looks of it they just ignored me. Never going to buy games through mc anymore.

Very disappointed with Microsoft rewards, I have enough points to redeem for a gift card and it says

There’s an issue with your account or order Please contact Microsoft Rewards customer support for assistance.

I contacted customer support over 3 weeks ago and haven’t received a reply even though it says you will get a response within 24 hours. Please can someone sort this out, I have redeemed in the past and has no issues but now I can’t redeem anything which isn’t fair on me.

Thank you

I'm having the same issue as above since trying to redeem my points for the $5 gift card since Friday, the 28th. I have more than enough points, and because today is the last day of the month, I will also miss out on the Movies & TV punch card that would give me 2,500 points, as I have 2 of the 3 required completed for the month already.

I have heard of this issue or issues you are having. This happened to my friend, and he found out after weeks of trying Microsoft deactivated his account because of violating the terms of service. Your case sounds like the same issue as my friend. If this is the case, don't even worry about getting Microsoft to reactivate it because they will not. They wouldn't even give him a reason why. The only thing I can think of is he and his wife both were using Microsoft rewards in the same household, and you can only have one account per household. I figure Microsoft busted him because of the IP address was the same for both accounts.

I have heard of this issue or issues you are having. This happened to my friend, and he found out after weeks of trying Microsoft deactivated his account because of violating the terms of service. Your case sounds like the same issue as my friend. If this is the case, don't even worry about getting Microsoft to reactivate it because they will not. They wouldn't even give him a reason why. The only thing I can think of is he and his wife both were using Microsoft rewards in the same household, and you can only have one account per household. I figure Microsoft busted him because of the IP address was the same for both accounts.

For me, I only have the one account and it is still active, and it's been only a few days now. I can still collect points on searches and activities, it is only in trying to redeem for the gift card where I'm having issues all of a sudden.