There’s an issue with your account or order

Anonymous
2023-04-26T16:35:09+00:00

Very disappointed with Microsoft rewards, I have enough points to redeem for a gift card and it says

There’s an issue with your account or order Please contact Microsoft Rewards customer support for assistance.

I contacted customer support over 3 weeks ago and haven’t received a reply even though it says you will get a response within 24 hours. Please can someone sort this out, I have redeemed in the past and has no issues but now I can’t redeem anything which isn’t fair on me.

Thank you

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-04-26T17:13:04+00:00

    Hello Dmitry ,

    My name is Joanna, I’ll be happy to help you out today.

    Please check the steps below if you encounter concern with your account.

    1- First check the eligibility of your account: Make sure that your Microsoft account is eligible for the reward you are trying to claim.

    2- Check the balance of your points: Ensure that you have enough points to redeem the reward.

    3- Check the availability of the reward: Some rewards may not be available in your region or may have been discontinued.

    4- Check for any issues with your account: Ensure that your Microsoft account is in good standing and doesn't have any issues that may prevent you from redeeming rewards.

    For your reference: https://answers.microsoft.com/en-us/bing/forum/...

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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  2. Anonymous
    2023-04-26T21:09:16+00:00

    Yes I have checked everything. I have redeem in the past but I am not able to any more,, and customer services are no help as I’ve written to them for 3 weeks

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    20+ people found this answer helpful.
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  3. Anonymous
    2023-04-27T03:19:19+00:00

    Hi Dmitry,

    I'm sorry that you are experiencing this issue, this is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

    I suggest to try to refer to the Microsoft Rewards support on the link below for follow up on your raised ticket.

    https://rewards.bing.com/support

    Thank you.

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  4. Anonymous
    2023-04-27T10:14:29+00:00

    I’ve contacted them many times and no response

    Yet on the form It says Complete the form below for Microsoft Rewards Support and a member of the support team will contact you within 24 hours.

    It’s really not okay for Microsoft to do this and I’m not the only one lots of people are experiencing this issue

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  5. Anonymous
    2023-04-27T11:55:21+00:00

    Hi Dmitry,

    As of the moment, there's nothing we can do but to kindly wait for the Microsoft Rewards Support to contact you. Please give them time to check and investigate your account or order issue.

    Note: This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

    Let me know if you need further assistance.

    Thank you.

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