There’s an issue with your account or order

Anonymous
2023-04-26T16:35:09+00:00

Very disappointed with Microsoft rewards, I have enough points to redeem for a gift card and it says

There’s an issue with your account or order Please contact Microsoft Rewards customer support for assistance.

I contacted customer support over 3 weeks ago and haven’t received a reply even though it says you will get a response within 24 hours. Please can someone sort this out, I have redeemed in the past and has no issues but now I can’t redeem anything which isn’t fair on me.

Thank you

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-06-28T10:31:30+00:00

    At this point of everyone having these problems I wish they'd just reply back with something, anything for validation to everyone not knowing whats going on or if they're even trying to fix the problem. Why do they bother replying with "we'll keep you updated" or "reply to this same message if you have any concerns or additional information to add"

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  2. Anonymous
    2023-06-28T08:36:30+00:00

    I know right??! Microsoft Rewards needs a better moderation and honestly needs to fix these bugs,

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  3. Anonymous
    2023-06-28T03:25:07+00:00

    Me too :( What sucks is I saved for so long and when i wasn't getting that error I thought to myself I'm going to save for a higher amount of a gift card or overwatch coins etc. But now I can't even use them. -20k

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  4. Anonymous
    2023-06-28T01:34:49+00:00

    Microsoft isn't giving any f**k about the error, so the best thing we can do is to not give a da*n sh*t about it and go to our local grocery store to buy some real gift cards instead of wasting our time on Microsoft Rewards to get a 100 Robux Digital Card for 1,500 points. I have a 13-day streak and i haven't even received any email from my account. Contacted Support 3 times and waited 5 days for a response that doesn't help with any sh*t that i'm going through. I'm telling you, Microsoft Rewards is like a gambling site just to waste our time getting points from daily quests. :/ Sorry for all of the outrage, i'm just SO MAD about this error!

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  5. Anonymous
    2023-06-27T15:19:43+00:00

    Thanks for sharing MSN's non-answer!! It's MSN's problem and they won't fix it. Other replies say that they may have run out of cards. Really??? These aren't physical cards - they're e-cards. MSN pays these companies a sum of money to cover these. Add in that MSN has changed how to retrieve them. If I asked them why, I'd get 'it's a security feature'
    It's not - it's an inconvenience.

    I don't have a cell so no SMS text. I can't enter the landline since it's VoIP. Everything works until I get to that point.
    MSN needs to stop screwing around with things. They have Windows 10 wrapped into 360. I'm not paying $199 a yr. for 360 since I don't use it. I have an old version and never use that! They haven't fixed Windows 10 and are going to force us to Windows 11 which has a boatload of problems.
    I'd like to know which update changed Rewards so I could delete it.

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