There’s an issue with your account or order

Very disappointed with Microsoft rewards, I have enough points to redeem for a gift card and it says

There’s an issue with your account or order Please contact Microsoft Rewards customer support for assistance.

I contacted customer support over 3 weeks ago and haven’t received a reply even though it says you will get a response within 24 hours. Please can someone sort this out, I have redeemed in the past and has no issues but now I can’t redeem anything which isn’t fair on me.

Thank you

Yes, this problem has happened to me when robux digital codes on microsoft rewards came back on (16th June).

When I try to redeem reward, it says the same thing about the account or order problem.

Hope Microsoft fixes this as soon as possible.

I just ran into the same issue in my primary browser, Microsoft Edge on desktop. I loaded up Google Chrome instead and the redeem went through without issue.

Yeah, tried that, but didn't work unfortunately. Still waiting on another update from support.

I just ran into the same issue in my primary browser, Microsoft Edge on desktop. I loaded up Google Chrome instead and the redeem went through without issue.

Same here, it happened to me today and i don't know why it is a problem. It doesn't make any sense.

I was having this same issue today… I was trying to redeem a 3 month xbox-live subscription using my phone, and kept getting that message after putting in my number… I tried it on my desktop and disabled my vpn, and it worked. Hope that helps…

(Useful to note that I have a vpn on my phone as well and under the help section it does imply to avoid redeeming while using vpn)