There’s an issue with your account or order

Anonymous
2023-04-26T16:35:09+00:00

Very disappointed with Microsoft rewards, I have enough points to redeem for a gift card and it says

There’s an issue with your account or order Please contact Microsoft Rewards customer support for assistance.

I contacted customer support over 3 weeks ago and haven’t received a reply even though it says you will get a response within 24 hours. Please can someone sort this out, I have redeemed in the past and has no issues but now I can’t redeem anything which isn’t fair on me.

Thank you

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-06-27T15:05:19+00:00

    I can't redeem it because the method has been changed. I redeemed before - a code was sent to my email. I could print the reward (ecard) out or transfer it to the store I wanted.
    I don't have a cell phone so I can't get SMS texts. I have VoIP so my landline number won't work per MSN. There is no place to put my landline number anyway.
    So much for getting a code - I can't. There's no way I can get it.

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  2. Anonymous
    2023-06-27T14:38:01+00:00

    I tried for weeks with another problem - Redeeming button for Microsoft rewards not working - Microsoft Community

    Switched to Chrome browser, fixed that and got this.

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  3. Anonymous
    2023-06-27T13:24:12+00:00

    Microsoft sucks, their customer support sucks, they are the worst of all companies in the world

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  4. Anonymous
    2023-06-27T02:27:40+00:00

    There’s an issue with your account or order

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  5. Anonymous
    2023-06-25T21:40:13+00:00

    I have been having this same problem 2 days later still no response from Microsoft they need to fix this **** because its an issue and there are plenty of people who are frustrated and done because they won't even take time out of their day to respond to an email they need to seriously fix this people want to redeem their points that they worked hard for.

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