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Very disappointed with Microsoft rewards, I have enough points to redeem for a gift card and it says
There’s an issue with your account or order Please contact Microsoft Rewards customer support for assistance.
I contacted customer support over 3 weeks ago and haven’t received a reply even though it says you will get a response within 24 hours. Please can someone sort this out, I have redeemed in the past and has no issues but now I can’t redeem anything which isn’t fair on me.
Thank you
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
For 4, when you say “Ensure that your Microsoft account is in good standing and doesn't have any issues that may prevent you from redeeming rewards”, how do you even check this?
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I'm also having the same issue and not able to redeem against any gift cards. But it's allowing me to take part in sweepstakes, spin the wheel using the reward points. Not sure why.
Yes I’m having the same issue, I only have 1 account too so I don’t understand this. So Microsoft can allow to use do the daily search and all of their quizzes bus as soon as we try to redeem our points there’s an error with this account. And Microsoft’s policy of responding within 24 is fake. It’s been 3 and a half weeks and I haven’t had 1 email from Microsoft,
Disgusting service that people spend time to get points but then when you try to redeem it you can’t. I won’t be using Microsoft ever again, shameful on them.
Hi Dmitry,
As of the moment, there's nothing we can do but to kindly wait for the Microsoft Rewards Support to contact you. Please give them time to check and investigate your account or order issue.
Note: This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.
Let me know if you need further assistance.
Thank you.