There’s an issue with your account or order

This is what they said to me so read it will

Welcome to Microsoft Community. 

We fully understand the inconvenience the issue has caused.

We'd love to assist you in understanding the possible cause of this issue. *Unfortunately, based on the data security protection policy, we are unable to understand the account information to explore any possible correlation factors.*We've noticed that other users have reported similar issues.Based on my rough inference, this may be a temporary network exception, or a code service exception related to the Rewards system.*But this is speculation only, and my speculation does not represent the actual cause of the problem.*We will keep an eye on this issue and will let you know as soon as we become aware of any developments regarding this issue.

Very disappointed with Microsoft rewards, I have enough points to redeem for a gift card and it says

There’s an issue with your account or order Please contact Microsoft Rewards customer support for assistance.

I contacted customer support over 3 weeks ago and haven’t received a reply even though it says you will get a response within 24 hours. Please can someone sort this out, I have redeemed in the past and has no issues but now I can’t redeem anything which isn’t fair on me.

Thank you

I'm having the same issue as above since trying to redeem my points for the $5 gift card since Friday, the 28th. I have more than enough points, and because today is the last day of the month, I will also miss out on the Movies & TV punch card that would give me 2,500 points, as I have 2 of the 3 required completed for the month already.

At this point of everyone having these problems I wish they'd just reply back with something, anything for validation to everyone not knowing whats going on or if they're even trying to fix the problem. Why do they bother replying with "we'll keep you updated" or "reply to this same message if you have any concerns or additional information to add"

Microsoft isn't giving any f**k about the error, so the best thing we can do is to not give a da*n sh*t about it and go to our local grocery store to buy some real gift cards instead of wasting our time on Microsoft Rewards to get a 100 Robux Digital Card for 1,500 points. I have a 13-day streak and i haven't even received any email from my account. Contacted Support 3 times and waited 5 days for a response that doesn't help with any sh*t that i'm going through. I'm telling you, Microsoft Rewards is like a gambling site just to waste our time getting points from daily quests. :/ Sorry for all of the outrage, i'm just SO MAD about this error!

Hello Dmitry ,

My name is Joanna, I’ll be happy to help you out today.

Please check the steps below if you encounter concern with your account.

1- First check the eligibility of your account: Make sure that your Microsoft account is eligible for the reward you are trying to claim.

2- Check the balance of your points: Ensure that you have enough points to redeem the reward.

3- Check the availability of the reward: Some rewards may not be available in your region or may have been discontinued.

4- Check for any issues with your account: Ensure that your Microsoft account is in good standing and doesn't have any issues that may prevent you from redeeming rewards.

For your reference: https://answers.microsoft.com/en-us/bing/forum/...

Please let me know if this doesn't work or if you need further assistance.

Thank you.