I can't add a phone number to my microsoft account on microsoft rewards.

Hi Laiba

• In the text-message app on your phone, look for a "junk" or "spam" folder and check it's not gone in there

• If you have a "dual-SIM" phone, make sure you're looking on the correct SIM

• If you've moved from an iPhone to an Android, see: https://selfsolve.apple.com/deregister-imessage 

• If you have a divert set on your phone, cancel it so you get texts and calls on your current one

If none of that helps, contact the network your phone uses and ask if they are blocking the codes

It's honestly so funny how every reply on this thread does nothing to fix this situation. This is clearly an issue on Microsoft's end. Let's be clear, we receive the code! WE RECEIVE THE CODE ON THE PHONE. So no, it is not in "Junk" or "Spam". There is no "dual-SIM." We haven't moved from an iPhone to an android. We do not have a divert set on our phone.

It seems only NellNellNeell realizes the real problem. It's a Microsoft issue they will not address.

The funniest thing about this issue is that, personally, I need to enter an phone number alias to approve my redemption of an Amazon Gift Card, but when I use points to redeem some stupid sweepstakes Microsoft is offering, interestingly I don't need to enter an alias to confirm? Hmmmm.... can throw away my points for free at a sweepstake but can't use my points for anything I really want.

it's also funny how Microsoft put their fault on customers.

I try not with one mobile but two mobile and month have different sim cards on different networks How can you justify this?

I waited 5 months to redeem this reward and I see it a fraud from Microsoft

resolve this issue now or I will sue you

It's hard to say it's fraud when we haven't paid for anything. We're exchanging our time with Microsoft products/services for these benefits.

The only issue is here is that Microsoft won't acknowledge what's happening and on top of that, provide a decent solution. It's pretty clear there is something wrong on Microsoft's end when I can redeem without an alias number on Xbox NO PROBLEM, but can't on my mobile or laptop.

Microsoft - please explain how I can redeem sweepstakes, and rewards on my xbox, but can't on my computer. If I can redeem on one platform (xbox) without the alias, THEN CLEARLY THERE IS SOMETHING WRONG ON MICROSOFT'S END.

Hi Sam

Apologies, people here are just trying to help, and from what Laiba said in their original-post ("and received no text") it sounded-like a phone issue.

Here are some other things to consider:

• Check you're in a country where Microsoft Rewards is actually offered:

https://support.microsoft.com/en-gb/topic/microsoft-rewards-regions-9795ec47-c0f4-a33e-aede-738903359d63 

• You can only use a phone-number on six different Microsoft accounts. If that applies, you must use a different phone-number, or log into a previous account and remove the number first

• VoIP phone-numbers (such as Skype) are not supported, only real mobile or landline numbers. Remember that some "eSIMs" can class as VoIP -- you'd have to confirm that with your network

• Your phone and computer must both be in the same-country as where the Microsoft Rewards points were earned when you try to link your number. If you're currently travelling, or are using a VPN, you won't be able to redeem them until you are back in the country where they were earned

Your recommended fix does not work. I go through all the steps and I get the message "cannot add this alias to the account.