I can't add a phone number to my microsoft account on microsoft rewards.

Anonymous
2023-08-05T17:30:07+00:00

I clicked "add phone number" on manage how to sign in with microsoft. I then added my phone number and recieved no text. I resent the code and yet recieved no text. I restarted my phone, reset the wifi and looked at other articles with people having this problem. Nothing helped. Please don't send me the microsoft help page on this issue because that hasn't fixed the problem.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-26T21:56:31+00:00

    For what it's worth, I just redeemed my points on my Xbox for an Xbox gift card and didn't have to do that stupid phone verification at all. The phone verification is still not working when I try to add my phone number to my Microsoft account.

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  2. Anonymous
    2024-01-27T13:40:09+00:00

    same thing happened to me

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  3. Anonymous
    2024-01-27T15:06:50+00:00

    For everyone who’s frustrated with this, was shuffled around by 3 different departments of Microsoft, including the rewards department (who conveniently only respond via email and don’t have a chat option) and they “solved” this by saying I have to yet again start a new inquiry with yet another department. So it obvious they are manually setting this up to not work. Going to try to redeem through my Xbox, others have said that works. It’s crazy how awful their customer service is.

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  4. Anonymous
    2024-01-27T20:16:10+00:00

    mhm, I've had this issue for months and I've tried every method nothing has worked and no one has two damn phones to add another phone number so basically we won't be able to get gift cards ever again, the Microsoft team refuses to resolve the issue.

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  5. Anonymous
    2024-01-27T21:41:42+00:00

    Yea, it’s some of the worst customer service ever. Can confirm if you go through your Xbox (if you have one) you don’t need a phone.

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