I can't add a phone number to my microsoft account on microsoft rewards.

The suggestion to use the Bing app works only to get your Rewards. It doesn't help the real problem of not being able to re-add your phone number to your alias page.

I've also been in contact with support, and got no where.

It's stupidly simple to lose your phone number as an alias. I was setting up a computer for someone and used my number to get the security code. At no point was I warned that I was removing my number from my aliases and assigning it to another account. When I realized I did this, I removed the number from the new account, but have not been able to re-assign it back to my account since. That started in December of 2022. I gave up a year ago in hopes they would fix it. Fast forward to now, I tried redeeming my bing points and ran into the issues again. Another chat session with MS, with no resolution. This is beyond broke.

If someone from Microsoft Ever reads these comments...

• My phone number is correctly associated with the SECURITY section of the account. Even your Chat support rep could see my number.
• Removing the phone number from SECURITY and re-adding it back, works, but does not help adding the number back as an ALIAS.
• My phone number was an alias on my account until it was removed and added to another account, WITH NO WARNING. I would have never agreed to that. This issues needs to be addressed as well.
• Trying to add the phone number back as alias you will recieve the code but then get the message that you can't add that alias, or it will simply not work and say something along the lines of the service is unavailable.
• I've tried to fix this on two different PCs, my iphone, as well as using Edge, and Chrome. I also tried changing the alias from the bing app. None of them worked. I don't think it has anything do with that, but that was a suggestion I got from chat support, and this thread.

I agree with this. I have the same issue I try to redeem my reward points and I can't redeem for an Amazon gift card. I accidentally removed my phone number and now I cannot add my phone number at all so I can't redeem for the Amazon Gift Card. What a rip off! You do all the things you need to do to earn reward points so you can redeem for a gift card and no matter how you try to resolve the lack of a phone number you cannot add a phone number. You keep getting either invalid phone number or use another verification and yet you have to use your phone number but you can't enter your phone number.

So frustrating. I guess I should just give up and realize I will never be able to redeem the points I earned for a gift card or any other reward other than a Microsoft based reward.

Recently change cellphone needed new sim/plan and got a new number removed my old number from my microsoft account and rewards, then added my new number and now I get this message when trying to add phone number to redeem rewards. It's already added to my microsoft account but rewards doesn't recognize that I have tried removing it and going through redeem reward and adding but its same message. this alias cannot be added to your account. Choose a different alias. microsoft rewards. The only way I have of redeeming rewards now is through the bing app on my phone. Clearly your rewards requesting a phone number is not in sync with actual security options on account otherwise it would detect my phone number. You can't expect someone to have same cellphone their entire lifetime using microsoft rewards.

Why is advanced security options not in sync with your info tab? One has my number and can add it no problem the other can't add...Even if I remove it from advanced security options and then trying adding in your info tab first don't work.![Image](https://learn-attachment.microsoft.com/api/attachments/042762ee-6797-4ae4-b6b0-d5f55efe1c56?platform=QnA

I have this problem too I want to redeem robux for my friend but I can't because Microsoft doesn't support sint maarten phone numbers they need to fix all of this

Same problem.

Cannot redeem any rewards points for vouchers because website does not accept phone number.