I can't add a phone number to my microsoft account on microsoft rewards.

When i add my number ( which is a landline, clearly what they have in there directions,) apparently they are not smart enough to know a LANDLINE does not get text messages! so how in the world am i to get my code??????? this is a bunch of b.s. work our buts off to get these points and then you hijack them and we are left with nothing!

So the ultimate issue is that my phone number was marooned with another microsoft account, one that I haven't logged into for years - therefore no recollection of the password.

However, by attempting to login with the old @live.com account, (not the phone number) and selecting to reset password but send my mobile a code, I was able to reset it's password and login. Removed the phone number off the old account, added it to the new one without issue. Also was able to add it as a security option, proving the MS rep incorrect that you can't have the same phone number as an 'alias' and a 'security option.'

If you are facing the issue "This alias cannot be added ...." check if that particular mobile number / email is linked with another microsoft account or not. I was facing the same issue and found out that my mobile number got linked to my brother's account. After I removed my mobile number from that account, it successfully got linked to mine in just 2 steps. If you don't remember any other account, try logging in into microsoft account using mobile number (if your mobile number is linked to some other account, it will ask for password otherwise it would tell you that this mobile number is not linked to any other account).

Hope it helps!!

The problem here is people that have had their number for years are not going to go change it, just for Microsoft because they can't let us re-use the one that accidentally got removed by the user. It is Microsoft's stupid policy is the problem. Let us have the chance to put the number back into the account. It is the stupid policies that messes everything up.

Hello everyone, I hope you are all doing well.

I was about to lose hope, as at first it says I can't add this phone number as alias, then I remembered I used the very same number to other account, so I removed it. When I try to attempt again, it says Try another method, I waited couple of hours cause maybe I made a spam, but still the very the same problem occur. I am using laptop by the way. So I found solution guys!!!!

Download Bing App in your mobile phone then add the phone number there, it works perfectly fine on my end! I am so happy! I hope you guys will find this helpful!

Have a great day!!!