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I clicked "add phone number" on manage how to sign in with microsoft. I then added my phone number and recieved no text. I resent the code and yet recieved no text. I restarted my phone, reset the wifi and looked at other articles with people having this problem. Nothing helped. Please don't send me the microsoft help page on this issue because that hasn't fixed the problem.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That sounds right, Reg.
Now for anyone posting replies to help, how can you ignore the clear evidence that there is something wrong on Microsoft's end. All of you "trying to help" have to realize you're not helping at all and your "solutions" just add to the frustration.
If you have ever used your phone number for anything at all that is owned by Microsoft, you can't add it to the account. Which means anyone who has ever had a Skype account cannot redeem either Microsoft Cash Back or Microsoft Rewards. What's worse, their support staff won't tell you that. They will just waste hours of your time until you've maxed out your codes and have to come back in 24 hours to do it again. It's a nightmare with no solution.
Your recommended fix does not work. I go through all the steps and I get the message "cannot add this alias to the account.
Hi Sam
Apologies, people here are just trying to help, and from what Laiba said in their original-post ("and received no text") it sounded-like a phone issue.
Here are some other things to consider:
• Check you're in a country where Microsoft Rewards is actually offered:
• You can only use a phone-number on six different Microsoft accounts. If that applies, you must use a different phone-number, or log into a previous account and remove the number first
• VoIP phone-numbers (such as Skype) are not supported, only real mobile or landline numbers. Remember that some "eSIMs" can class as VoIP -- you'd have to confirm that with your network
• Your phone and computer must both be in the same-country as where the Microsoft Rewards points were earned when you try to link your number. If you're currently travelling, or are using a VPN, you won't be able to redeem them until you are back in the country where they were earned
It's hard to say it's fraud when we haven't paid for anything. We're exchanging our time with Microsoft products/services for these benefits.
The only issue is here is that Microsoft won't acknowledge what's happening and on top of that, provide a decent solution. It's pretty clear there is something wrong on Microsoft's end when I can redeem without an alias number on Xbox NO PROBLEM, but can't on my mobile or laptop.
Microsoft - please explain how I can redeem sweepstakes, and rewards on my xbox, but can't on my computer. If I can redeem on one platform (xbox) without the alias, THEN CLEARLY THERE IS SOMETHING WRONG ON MICROSOFT'S END.