I can't add a phone number to my microsoft account on microsoft rewards.

Anonymous
2023-08-05T17:30:07+00:00

I clicked "add phone number" on manage how to sign in with microsoft. I then added my phone number and recieved no text. I resent the code and yet recieved no text. I restarted my phone, reset the wifi and looked at other articles with people having this problem. Nothing helped. Please don't send me the microsoft help page on this issue because that hasn't fixed the problem.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-25T21:27:50+00:00

    Well just so everyone knows, the actual problem we're facing is the phone numbers we have and are trying to enter onto our account is already associated with another account so it's erroring out and not telling us. The online chat rep I was talking to was very helpful as far as what the problem was and why there was nothing he could do to help and it all boils down to Microsoft policies. He said they have taken away the abilities to make manual changes so basically unless rewards or Microsoft change their policies or we change our phone numbers to another one that hopefully isn't already associated with another account then we're just dead in the water.

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  2. Anonymous
    2023-11-19T17:35:24+00:00

    I know the Customer Service is useless. I am not giving up as I"ve spent months earnings my reward points. I'll let you know if I finally get a resolution. Thanks for your response.

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  3. Anonymous
    2023-11-19T10:23:45+00:00

    Just forget it. I have. I've given up which is obviously what Microsoft wants. They don't care. They won't help. And the support is abysmal.

    I'm done with trying to fix this issue.

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  4. Anonymous
    2023-11-19T10:18:21+00:00

    same thing is happening to everyone apparently.

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  5. Anonymous
    2023-11-19T10:17:18+00:00

    When we put the number, to add to account It says "Try another verification method That verification method isn't working right now. Please try another method."

    And the title of the page also changes to "Blocked"

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