I can't add a phone number to my microsoft account on microsoft rewards.

I tried this and I do need a phone.

I select the reward, click Redeem, Confirm, asking for phone verification with QR code, which takes me to add a phone number to my Microsoft account, go through all those steps, “You can not add this phone number as an alias”.

I’m “earning” all these points and I can’t do **** with them because Microsoft doesn’t like my phone number.

I have this exact same problem. They give you the steps and close the support case before you have the chance to test it and tell them it doesn’t work.

Yea, it’s some of the worst customer service ever. Can confirm if you go through your Xbox (if you have one) you don’t need a phone.

mhm, I've had this issue for months and I've tried every method nothing has worked and no one has two damn phones to add another phone number so basically we won't be able to get gift cards ever again, the Microsoft team refuses to resolve the issue.

For everyone who’s frustrated with this, was shuffled around by 3 different departments of Microsoft, including the rewards department (who conveniently only respond via email and don’t have a chat option) and they “solved” this by saying I have to yet again start a new inquiry with yet another department. So it obvious they are manually setting this up to not work. Going to try to redeem through my Xbox, others have said that works. It’s crazy how awful their customer service is.