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I clicked "add phone number" on manage how to sign in with microsoft. I then added my phone number and recieved no text. I resent the code and yet recieved no text. I restarted my phone, reset the wifi and looked at other articles with people having this problem. Nothing helped. Please don't send me the microsoft help page on this issue because that hasn't fixed the problem.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
what i am facing is when i want to add my phone number after i put the number then it want if i am a human verification after i complete the verification it pops up again and it repeats my verification was correct it is not showing that verification is wrong
it just repeats
Microsoft should be ashamed of themselves. They are purposley not fixing this issue so that you cannot claim your rewards! Very sad really. They know if you cant add a phone number or change your phone number, you wont be able to claim rewards. Why? Because xbox will send the verification code to the phone number on your microsoft account without the option of having it emailed. Very scammy type behavior.
Microsoft is purposely trying to stop us from redeeming our rewards. We can file a lawsuit if this continues.
Yes exactly. Microsoft is by all accounts embezzling our cash.
I have sent numerous emails to Microsoft but no replies. Customer care does exiting Microsoft.
If we delete the phone numbers from our other accounts..it still detect it was used before?
I think the average person have at least two accounts and most people only have one number. They know this is an issue and refuses to help
Well just so everyone knows, the actual problem we're facing is the phone numbers we have and are trying to enter onto our account is already associated with another account so it's erroring out and not telling us. The online chat rep I was talking to was very helpful as far as what the problem was and why there was nothing he could do to help and it all boils down to Microsoft policies. He said they have taken away the abilities to make manual changes so basically unless rewards or Microsoft change their policies or we change our phone numbers to another one that hopefully isn't already associated with another account then we're just dead in the water.
it's crazy that my unused phone number somehow was detected by the system making me unable to add that (even though i've never used it my entire life), and then when i tried to add my mom's number it's working. thank you for your information.