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I clicked "add phone number" on manage how to sign in with microsoft. I then added my phone number and recieved no text. I resent the code and yet recieved no text. I restarted my phone, reset the wifi and looked at other articles with people having this problem. Nothing helped. Please don't send me the microsoft help page on this issue because that hasn't fixed the problem.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
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Hello, I cannot add a phone number to my microsoft account. I am trying to redeem some of my rewards points but it goes through a phone verification step. but it will not allow me to add my phone number, It says "This alias cannot be added to your account, choose a different alias". Please help.
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So the ultimate issue is that my phone number was marooned with another microsoft account, one that I haven't logged into for years - therefore no recollection of the password.
However, by attempting to login with the old @live.com account, (not the phone number) and selecting to reset password but send my mobile a code, I was able to reset it's password and login. Removed the phone number off the old account, added it to the new one without issue. Also was able to add it as a security option, proving the MS rep incorrect that you can't have the same phone number as an 'alias' and a 'security option.'
When i add my number ( which is a landline, clearly what they have in there directions,) apparently they are not smart enough to know a LANDLINE does not get text messages! so how in the world am i to get my code??????? this is a bunch of b.s. work our buts off to get these points and then you hijack them and we are left with nothing!
Just forget it. I have. I've given up which is obviously what Microsoft wants. They don't care. They won't help. And the support is abysmal.
I'm done with trying to fix this issue.