Microsoft Rewards not recognizing my phone number to redeem.

Anonymous
2023-09-17T21:02:04+00:00

The past couple of months I used the Microsoft Rewards service gave me little to no issues, but the past 2 weeks has been giving me a MAJOR issue. I use the service for my monthly redemption of Robux, and it gave me no issues until the "Phone verification" page popped up. It's asking me to receive a code.... but without a prompt to add my number. All the page asked me is that "You don't have a phone number yet." and a link to my Microsoft account info where it shows my details, including my phone number that's associated with my account. I removed and added back my phone number, added different phone numbers from other people, change my email address and its primary alias, but it still gave me the same light blue box to add a phone number. Can I get help to redeem my 16k points?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-15T23:58:01+00:00

    After all the angst I've seen on all these forums; about not being able to add a phone number and all that stuff, I FOUND A SOLUTION TO REDEEMING MICROSOFT REWARDS!!!

    I went back to my Xbox and was snooping around and found an app called "Rewards". Went into that app, redeemed my Microsoft Rewards and applied my $25 Gift card (23,000 points) to the Microsoft Store. Then when I purchased the game I wanted, the $25 gift card showed up on a line above my credit card info, and showed the balance that would hit my credit card after the $25 gift card, and voila!! Wow, a ton of frustration, but the answer is to redeem through that app on Xbox. Worked for me!!!

    Lucky YOU! Unfortunately I have NO Xbox account...

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  2. Anonymous
    2023-12-15T23:59:30+00:00

    After all the angst I've seen on all these forums; about not being able to add a phone number and all that stuff, I FOUND A SOLUTION TO REDEEMING MICROSOFT REWARDS!!!

    I went back to my Xbox and was snooping around and found an app called "Rewards". Went into that app, redeemed my Microsoft Rewards and applied my $25 Gift card (23,000 points) to the Microsoft Store. Then when I purchased the game I wanted, the $25 gift card showed up on a line above my credit card info, and showed the balance that would hit my credit card after the $25 gift card, and voila!! Wow, a ton of frustration, but the answer is to redeem through that app on Xbox. Worked for me!!!

    Lucky YOU! Unfortunately I have NO Xbox account...

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  3. Anonymous
    2023-12-16T00:02:12+00:00

    Use your phone instead of your computer. Get the BING app if you don't have it. At the bottom of the screen find an icon for Apps. You'll find Rewards there. At the bottom of the Rewards screen find Redeem Your Points.

    This was the solution for me! Thank you a ton. Hopefully Microsoft can fix it not working on other platforms though.

    In Google Play store when I search Bing; I only see Edge, or Bing with AI Chat GPT. Which is it? Or maybe something else like; Bing Start app?

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  4. Anonymous
    2023-12-16T10:41:39+00:00

    I have an iPhone so I didn't go to the Google Play store. I used the Bing app that I got from Apple.

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  5. Anonymous
    2023-12-16T18:01:06+00:00

    I have an iPhone so I didn't go to the Google Play store. I used the Bing app that I got from Apple.

    Thanks, I could not find anything when I go to Apple app store (except apple news story links,) but when I do a general Google search for "Bing for iPhone in Apple app store" it lists; Bing AI with Chat GPT. It was definitely NOT the Start app which I installed yesterday. Which still told me "there was a problem with my account or order" when trying to redeem.

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