Microsoft Rewards not recognizing my phone number to redeem.

Anonymous
2023-09-17T21:02:04+00:00

The past couple of months I used the Microsoft Rewards service gave me little to no issues, but the past 2 weeks has been giving me a MAJOR issue. I use the service for my monthly redemption of Robux, and it gave me no issues until the "Phone verification" page popped up. It's asking me to receive a code.... but without a prompt to add my number. All the page asked me is that "You don't have a phone number yet." and a link to my Microsoft account info where it shows my details, including my phone number that's associated with my account. I removed and added back my phone number, added different phone numbers from other people, change my email address and its primary alias, but it still gave me the same light blue box to add a phone number. Can I get help to redeem my 16k points?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-03-27T20:16:30+00:00

    I have spent many hours on this this week. I filed a ticket with support and they sent a generic response of what to do to claim rewards. I then tried the link in that mail (to use if it wasn't solved). This took me to a chat and I found out they closed my ticket. and that chat person said to contact Accounts, so I was sent to them, in the same chat and they said I needed to contact rewards which sent me back to start. I replied to the "generic" email but wouldn't be surprised if it's an address that doesn't take replies.

    I also tried to do the app thing and I also tried to do authenticator. Neither thing could send me a code to my email even though it claims to of sent it there. this is so frustrating!

    ETA: I finally got a code an hour later! i wasn't sure which thing to put It into and the one i tried didn't work. i had closed the web pages by that time and not sure how to get back to the 2nd place that required a code.

    I don't know why they can't have an option to send a code to your email, but that would be too easy!

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  2. Anonymous
    2024-03-10T23:57:13+00:00

    Never mind, it no longer works on the app. Sigh.

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  3. Anonymous
    2024-03-10T23:46:40+00:00

    I have the same issue.... well had. I still can't redeem on desktop (edge app), but if u download the 14+ bing app on your phone it works so I just use my phone to redeem instead of my PC.

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  4. Anonymous
    2024-03-10T02:55:05+00:00

    It's so frustrating. I have filed a complaint with the BBB but Microsoft just ignores it. I wish that we could file a class action lawsuit.

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  5. Anonymous
    2024-03-09T22:57:12+00:00

    same issue, i spend all this time saving for points and get nothing

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