I have access to the new Bing but cannot use the chat function in Bing on Edge

Anonymous
2023-03-07T16:23:22+00:00

I joined the waitlist about 10 days ago and got access a few days ago. However, when I attempt to use Bing chat in Edge, it always pops up a screen and tells me that "Chat mode is only available when you have access to the new Bing." I have signed in with the account to which the access has been granted. How do I resolve the issue?

Bing | Get started | Search tips and techniques

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  1. Anonymous
    2023-04-05T22:23:45+00:00

    i have the same problem, but you can try to search anything, when the search results appear, you can switch to tap Chat and now you can use Bing Chat. Hope that help you.

    i try to do this but it just opens a new tab with the youre in message, i have cleared my cache and cookies and tha does not work either, it just shows a blank screen. any help?

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  2. Anonymous
    2023-04-06T11:48:15+00:00

    Same prob

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  3. Anonymous
    2023-04-06T17:51:25+00:00

    I can confirm that signing out and then signing back in solved the problem! However, when you sign out you need to select delete everything and then sign in.

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  4. Anonymous
    2023-04-07T04:22:38+00:00

    Finally I solved this. I signed out of Bing and Edge on all my devices and PC. I shut down all instances of Bing and Edge on all devices and PC. On devices I actually shut down the app, rather than just putting it in the background. I then on PC cleared all cache and then shut browser down and started it again. I then did a search and clicked on the Chat tab, then it came up with the dreaded modal but this time the button had a different caption (I can't remember it now but something along the lines of sign in to chat) so I singed in, and then pressed Chat Now and it worked... I finally got the email to.

    I then went to the email and clicked chat now just in case it was like a confirmation... and then I signed in all my devices and then also worked.

    Finally..... I think it would have just never let me in if I didn't persist with trying to find a solution....

    Hopefully this can help someone else.

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  5. Anonymous
    2023-04-07T12:20:04+00:00

    seems like no one is paying attention and to add insult to the injury, there aren't any tutorials on how to solve this particular issue.
    Have this issue since day 1 and still nothing online, it's really frustrating.

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