I have access to the new Bing but cannot use the chat function in Bing on Edge

Anonymous
2023-03-07T16:23:22+00:00

I joined the waitlist about 10 days ago and got access a few days ago. However, when I attempt to use Bing chat in Edge, it always pops up a screen and tells me that "Chat mode is only available when you have access to the new Bing." I have signed in with the account to which the access has been granted. How do I resolve the issue?

Bing | Get started | Search tips and techniques

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  1. Anonymous
    2023-03-07T17:18:29+00:00

    Hello! My name is Nazia.

    Did you try to fix this by clearing the cache and cookies of your Edge?

    Check if the problem is still visible by using Edge InPrivate window.

    Regards,

    Nazia

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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  2. Anonymous
    2023-03-07T17:26:34+00:00

    Yes, I have tried clearing the cache and cookies and the problem persists.

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  3. Anonymous
    2023-03-07T18:23:05+00:00

    I've found that many users have experienced the same problem, and the possible root cause could be the massive number of users accessing this new platform and the chat as well. Because of this, a number of users have noticed this unexpected error.

    I recommend that you provide feedback and suggestions through the Microsoft feedback portal:

    https://feedbackportal.microsoft.com/feedback/f...

    And just to avoid any misunderstanding, please note this is an open forum for user-to-user support. Staff members of Microsoft Support do not manage this forum. Everybody in this place is assisting one another. Users of this forum are not employees of Microsoft, and we have no influence on its policies, operations, or data.

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  4. Anonymous
    2023-03-07T18:35:10+00:00

    That's really a bummer but thank you for the advice and suggestion anyway,

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  5. Anonymous
    2023-03-07T19:03:30+00:00

    That is all I can do for you, unfortunately.

    And you're welcome!

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