Abbey,
I emailed them and they responded with the below, which was no help, and never followed up. I use the rewards every day, as Bing is my main browser. I love to use the rewards on ROBUX for my daughter! At least it was only 2,000 points or so that i lost. Hopefully someone figures this out and we aren't meant to get new accounts each time this happens.
FROM MICROSOFT:
We received an email from you, and you mentioned that you were having an issue earning points and getting ‘’Oops! Looks like you are on the go!’’ message considering that you're not using VPN.
We know how important it is for our valued users to be able to earn points from doing searches. We appreciate your effort and time in sending us an email about your concern. Rest assured that we’ll help you provide the resolution you need to resolve your case.After thorough review, you have encountered an issue with earning points, because you appear to be attempting to earn points from outside of your current market, which is a violation of program policy.Please be informed that you should only be redeeming rewards or earn points that is offered in your current market, this is because offers and rewards varies between account, region or market. Please ensure that you are not using a proxy or VPN service that may obfuscate your true location.In case the same issue persists, kindly provide us the additional information below so we can further investigate the issue you encountered:
- Screenshot of the error message
- Current location
- Screenshot of Bing diagnostics by accessing this link https://www.bing.com/fdv2/diagnostics.aspx
I hope this information helps. If you still have further concerns or questions, feel free to email us again.