Why am I getting "Oops! Looks like you're on the go" in Microsoft Rewards?

Reported
Anonymous
2023-05-08T07:40:18+00:00

So I'm just trying to complete my daily rewards, and I get this message. I use a VPN so I don't know if that's the problem, but I need to use a VPN because Czechia gets literally 1 daily reward A MONTH!!! And the message also sometimes pops up when I'm not using a VPN. So can someone help me get rid of the message? If not, then at least add daily rewards for Czechia daily and not monthly.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-02T21:12:50+00:00

    It would be helpful to know how to check what my current market is and to check where the rewards system thinks we are trying to earn more!

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  2. Anonymous
    2024-02-02T18:05:46+00:00

    Hey man, that’s not what I said. Microsoft is a HUGE company. You’re basically fighting a losing battle

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  3. Anonymous
    2024-02-02T17:57:43+00:00

    After reporting this issue every day for several weeks and getting the same absolutely useless do nothing response, and communicating with Microsoft giving them EVERYTHING they asked for, I have given up using Bing and Bing Rewards because this has become a SCAM and is used to lure in poor folks like you and me.

    I recommend EVERYONE STOP using Bing Rewards as it ONLY benefits Microsoft..
    Move On use Google, Firefox or any other of the dozens of Browsers out there.

    Stop Using BING..
    Lets all Get together and Create a Class Action Law Suit against Microsoft. This is the only way to fix the issue for once....

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  4. Anonymous
    2024-02-02T16:14:23+00:00

    This is how bing stops users from getting more rewards, when you get to many reward points, bing stops you so you can't get anymore and then blames the user for it. Bing, just like other big compaines hate when you benefit from anything. You have to get a new account as Bing will not do a damn thing to help user to recover account.

    Thanks bing for being another slim ball company

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  5. Anonymous
    2024-02-02T16:13:24+00:00

    Abbey,

    I emailed them and they responded with the below, which was no help, and never followed up. I use the rewards every day, as Bing is my main browser. I love to use the rewards on ROBUX for my daughter! At least it was only 2,000 points or so that i lost. Hopefully someone figures this out and we aren't meant to get new accounts each time this happens.

    FROM MICROSOFT:

    We received an email from you, and you mentioned that you were having an issue earning points and getting ‘’Oops! Looks like you are on the go!’’ message considering that you're not using VPN.  We know how important it is for our valued users to be able to earn points from doing searches. We appreciate your effort and time in sending us an email about your concern. Rest assured that we’ll help you provide the resolution you need to resolve your case.After thorough review, you have encountered an issue with earning points, because you appear to be attempting to earn points from outside of your current market, which is a violation of program policy.Please be informed that you should only be redeeming rewards or earn points that is offered in your current market, this is because offers and rewards varies between account, region or market. Please ensure that you are not using a proxy or VPN service that may obfuscate your true location.In case the same issue persists, kindly provide us the additional information below so we can further investigate the issue you encountered:

    • Screenshot of the error message
    • Current location
    • Screenshot of Bing diagnostics by accessing this link https://www.bing.com/fdv2/diagnostics.aspx I hope this information helps. If you still have further concerns or questions, feel free to email us again.
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