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Hello Microsoft!
I've been losing so much trust with Microsoft Rewards. There is a specific issue I'm having and I detailed it as much as I could using the support form: https://rewards.bing.com/support and when they responded to me, they were confused about the issue as well. They said they looked into it, but they haven't gotten back with me. I always lose a streak because the suport team can't help. And when they've helped (when they were good in the past), they've restored my streak from their website bugs, however, when it happens because of a bug again, they refuse to restore it, even though they know it's not my fault that their system glitched out. They didn't give me any free points for compensation, and now they're just getting worse. I'm starting to think if they actually really care, because honestly, they have a weird way of showing it.
I truly believe they aren't doing the best that they can. There needs to be some order in this, to ensure that the bugs I'm currently experiencing don't happen to me or anyone else ever again. This program has been around for years and it was so much better back then than it is now. I understand that some bugs may be confusing, but it's THEIR site at the same time, so it's THEIR job to know what goes wrong, immediately find the issue and fix it, ensuring that it isn't likely to happen again. This is exactly what they're NOT doing.
If you can give me tips on how I can get into contact with them more effectively than through a link where I can't send images of my issue to them, I'd greatly appreciate it.
Thanks!
-Josh C.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Bing support will not answer me because I wrote them too many times on search and earn. Now I’m very frustrated with the rewards and I search anyway still not getting points. I feel they owed me for a lot of points, I want all points owed to me. I do not know who to contact now. Can anyone help me?
Which browser are you using? Edge browser was not giving me points and had many issues for me.
I switched to Chrome browser, went to bing.com signed into my account, and have not had any problems since.
I don't think you will get your past points, I did not.
Serious if i had a say in MS i would terminate Rewards before it does more harm.
If your top product seems not to understand borders and when your employees falsely accuse customers of using VPN ...
Your free"service "becomes like a cancer that is harming your brand
Turbo charge has not been working - answer questions every day and do not get the daily count o change. Why can't they fix this??
Microsoft doesn't care about Bing rewards. Its a fraud Microsoft is doing on their advertisers. Do they tell their advertisers how many searches are paid for. Plus Bing is a terrible limited search engine. I inadvertently use Bing every now and then and most of the time I have to switch to Google. Another group of criminals.