Why Does Microsoft Rewards Have So Many Issues, And Why Does It Keep Getting Worse With More Bugs And Gltiches In The System?

Anonymous

Hello Microsoft!

I've been losing so much trust with Microsoft Rewards. There is a specific issue I'm having and I detailed it as much as I could using the support form: https://rewards.bing.com/support and when they responded to me, they were confused about the issue as well. They said they looked into it, but they haven't gotten back with me. I always lose a streak because the suport team can't help. And when they've helped (when they were good in the past), they've restored my streak from their website bugs, however, when it happens because of a bug again, they refuse to restore it, even though they know it's not my fault that their system glitched out. They didn't give me any free points for compensation, and now they're just getting worse. I'm starting to think if they actually really care, because honestly, they have a weird way of showing it.

I truly believe they aren't doing the best that they can. There needs to be some order in this, to ensure that the bugs I'm currently experiencing don't happen to me or anyone else ever again. This program has been around for years and it was so much better back then than it is now. I understand that some bugs may be confusing, but it's THEIR site at the same time, so it's THEIR job to know what goes wrong, immediately find the issue and fix it, ensuring that it isn't likely to happen again. This is exactly what they're NOT doing.

If you can give me tips on how I can get into contact with them more effectively than through a link where I can't send images of my issue to them, I'd greatly appreciate it.

Thanks!

-Josh C.

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62 answers

Anonymous

2024-09-20T23:15:29+00:00

!00% agree!
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Anonymous

2024-09-18T15:38:28+00:00

I have the same issus time and time again!
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Anonymous

2024-09-18T15:37:49+00:00

I have the same issus time and time again!
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Anonymous

2024-09-04T12:11:31+00:00

BTW, don't ever buy a gift card for Microsoft store!!!!! I've lost $125 through their incompetence Particularly with your points ! And thank you for your reply ! I guess many people are having this problem with Microsoft glitches as well as customer service being mostly lazy ; or they don't have any power to do anything helpful or remunerate in any way anymore. there are some very helpful people , but they can't really do anything anyway . Try a dm through Twitter . I have gone through so many rabbit holes with Microsoft and they shift you from one place to another to another to another and going through email support they just give you the same answers one after another after another after another . Maybe they just WANT PEOPLE TO QUIT TRYING????!!! Here are two phone numbers i've tried and got through to people , but they also had to escalate and so far I have not heard from escalation ! SURPRISE, SURPRISE---

Here are the phone numbers I got 800-518-5689 and supposedly that's directly to Bing support . You can try 425-635-2970 and that goes directly to the rewards department . Remember when Microsoft glitched all the time? I thought they were figuring it out when they started windows , but something is wrong with their code and they just can't seem to do it right! It's too bad because they pushed me over to Apple and I think the same thing is happening with Apple as well - it may be a covid new-normal because it was a great EXCUSE for companies not to offer things like customer support or help at all! Maybe it was the way Trump handled COVID , or not handled, correctly at first by Trump ; and then in some ways not handled well by progressives with Biden - at least they stopped hundreds of thousands more from dying and even getting sick , but mishandled the corporate situation . It has become a new normal where people don't know or they simply don't care . , try the phone numbers above and see if you can get some help . Maybe if enough of us call and bug them and keep on bugging them, maybe somebody will do something about it ?
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