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Hello Microsoft!
I've been losing so much trust with Microsoft Rewards. There is a specific issue I'm having and I detailed it as much as I could using the support form: https://rewards.bing.com/support and when they responded to me, they were confused about the issue as well. They said they looked into it, but they haven't gotten back with me. I always lose a streak because the suport team can't help. And when they've helped (when they were good in the past), they've restored my streak from their website bugs, however, when it happens because of a bug again, they refuse to restore it, even though they know it's not my fault that their system glitched out. They didn't give me any free points for compensation, and now they're just getting worse. I'm starting to think if they actually really care, because honestly, they have a weird way of showing it.
I truly believe they aren't doing the best that they can. There needs to be some order in this, to ensure that the bugs I'm currently experiencing don't happen to me or anyone else ever again. This program has been around for years and it was so much better back then than it is now. I understand that some bugs may be confusing, but it's THEIR site at the same time, so it's THEIR job to know what goes wrong, immediately find the issue and fix it, ensuring that it isn't likely to happen again. This is exactly what they're NOT doing.
If you can give me tips on how I can get into contact with them more effectively than through a link where I can't send images of my issue to them, I'd greatly appreciate it.
Thanks!
-Josh C.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Don't even bother with Microsoft Rewards their SMS codes will come late, they wont let you redeem your hard worked points, lots of problems, customer support cant help you properly just dont bother thats why I quit it because a lot of freakin problems.
Unfortunately, our experience with Microsoft support looks to be universal. Why one of the biggest companies in the world is so bad at doing clean business and helping people?! Somebody will come up with a great alternative with good customer support and they will go out of business... thanks for your confirmation, I have many people who have confirmed as well that giving them feedback is a huge waste of time; including submitting a help ticket!
MUST BE DEI
reward points not counting
Try using Rewards on Chrome browser, that solved all of my problems. It's 100% fine now.
On Chrome, go to bing.com and sign into your Microsoft account. I have been doing it this way for a month, all is great, no issues.
The issue must be the coding in the Edge Browser.
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