Why Does Microsoft Rewards Have So Many Issues, And Why Does It Keep Getting Worse With More Bugs And Gltiches In The System?

Anonymous
2024-04-15T05:02:56+00:00

Hello Microsoft!

I've been losing so much trust with Microsoft Rewards. There is a specific issue I'm having and I detailed it as much as I could using the support form: https://rewards.bing.com/support and when they responded to me, they were confused about the issue as well. They said they looked into it, but they haven't gotten back with me. I always lose a streak because the suport team can't help. And when they've helped (when they were good in the past), they've restored my streak from their website bugs, however, when it happens because of a bug again, they refuse to restore it, even though they know it's not my fault that their system glitched out. They didn't give me any free points for compensation, and now they're just getting worse. I'm starting to think if they actually really care, because honestly, they have a weird way of showing it.

I truly believe they aren't doing the best that they can. There needs to be some order in this, to ensure that the bugs I'm currently experiencing don't happen to me or anyone else ever again. This program has been around for years and it was so much better back then than it is now. I understand that some bugs may be confusing, but it's THEIR site at the same time, so it's THEIR job to know what goes wrong, immediately find the issue and fix it, ensuring that it isn't likely to happen again. This is exactly what they're NOT doing.

If you can give me tips on how I can get into contact with them more effectively than through a link where I can't send images of my issue to them, I'd greatly appreciate it.

Thanks!

-Josh C.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-22T21:56:58+00:00

    dosent help ever anymore to submit tickets waste of time

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  2. Anonymous
    2024-09-03T14:30:31+00:00

    This hasn't worked for me. :/ This mission has been buggy, for the last 3 rotations.

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  3. Anonymous
    2024-09-03T14:21:35+00:00

    Hey all,

    Over the past 2 months, I've had the same issue with this Rewards mission, and have messaged Microsoft Rewards support 4-5 times, over it. Regrettably, I've only received the stock answer of 'clear your cache' as a solution, which has not worked.

    I've highlighted that this is most likely a buggy mission at Microsoft Rewards' end, not a user issue, yet the foreign contact centre that responds to these tickets, hasn't got an answer, just a lot of praise waffle, and fake re-assurances. Another week has rolled around, and so the 'Feeling Symptoms' mission has appeared again, so you know what's going to happen next..!

    Rewards Support will not fix this - I really believe it's an issue with the mission itself, that requires the dev team to address it. I've suggested removal of this mission in the rotation, and replacing it with something else, that works as intended, but got no acknowledgement that this idea will be put on the table.

    I hate to post like this, but have to be real, until the issue is truly fixed. Keep posting, if you have the same issues, and I'll continue to link this thread in my future tickets.

    Best,

    Elle

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  4. Anonymous
    2024-08-25T17:20:02+00:00

    What a canned and useless response! Microsoft should be ashamed! It has crossed now into years of poor maintenance and problem solving on Microsoft Rewards...It is coming into September, 2024 and the same issues exist that Microsoft said they would resolve years ago. If Microsoft cannot resolve issues on Microsoft Rewards, how can we trust them to maintain their more robust business and productivity applications and suites, like Office 365. (And don't get me started on the issues with MS Outlook). I am not the only client looking for better, and well-maintained, business and productivity applications for our business and personal use.

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  5. Anonymous
    2024-07-31T08:50:23+00:00

    You spoke my mind, exactly.

    I often wonder if all the frustration is worth it, for a £5 Amazon voucher every month.

    Starting to feel a little 'Penny wise, mental health foolish'.

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