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Hello Microsoft!
I've been losing so much trust with Microsoft Rewards. There is a specific issue I'm having and I detailed it as much as I could using the support form: https://rewards.bing.com/support and when they responded to me, they were confused about the issue as well. They said they looked into it, but they haven't gotten back with me. I always lose a streak because the suport team can't help. And when they've helped (when they were good in the past), they've restored my streak from their website bugs, however, when it happens because of a bug again, they refuse to restore it, even though they know it's not my fault that their system glitched out. They didn't give me any free points for compensation, and now they're just getting worse. I'm starting to think if they actually really care, because honestly, they have a weird way of showing it.
I truly believe they aren't doing the best that they can. There needs to be some order in this, to ensure that the bugs I'm currently experiencing don't happen to me or anyone else ever again. This program has been around for years and it was so much better back then than it is now. I understand that some bugs may be confusing, but it's THEIR site at the same time, so it's THEIR job to know what goes wrong, immediately find the issue and fix it, ensuring that it isn't likely to happen again. This is exactly what they're NOT doing.
If you can give me tips on how I can get into contact with them more effectively than through a link where I can't send images of my issue to them, I'd greatly appreciate it.
Thanks!
-Josh C.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I agree. Theu are failing but they dont care. Microsoft xbox is a small fraction of their revenue and this is a free program. They dont care even though they should. We need to not just boycott xbox but all microsoft products like this commenter said. We are microsoft. Not them. We pay their bills. Not them.
I've been trying to redeem points for a gift card for a year !! You need to go back to how it was before ! Just put in a phone number and enter the code or go back to you can use a landline! or send a code through email ! This two step verification is
not working! I put in a phone # I give you an alternate email. but I still always get the grayed out send box I 've been a Bing member for years, it use to be fun, now it feels like a scam. This all started a year ago and the problem is still not fixed, I'm not the only one , it won't work for other people I know and users have been complaining on here for a year! I have already stopped using Edge and Bing will be next. and considering not updating to windows 11 maybe I'll try Apple.
Gonna be funny AF when rewards gets so bad people stop searching and Microsoft realizes the ONLY reason people use Bing is for the rewards...hint, we will stop using it and go back go superior Google
Serious if i had a say in MS i would terminate Rewards before it does more harm.
If your top product seems not to understand borders and when your employees falsely accuse customers of using VPN ...
Your free"service "becomes like a cancer that is harming your brand
Hi Josh_Curtiss,
Welcome to the Microsoft Community, please know that your current question about Microsoft Rewards is beyond the scope of the Community's support, as it requires Personally Identifiable Information (PII) to be properly supported, and as this Microsoft Community is a public forum, please do not provide or use PII here, in order to protect your privacy and security. Thank you for your understanding. When submitting a ticket, please make sure you are logged in with the account you need support for（(unless your account is no longer available, consider switching to a different account) ）and provide as much information as possible to submit the issue, then please be patient after submitting as this is a very small team so there are a lot of users in the queue.
Best Regards，
Nice |Microsoft Community Support Specialist