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I over the past week all
Of my receipts have begun being declined by Microsoft Bing. All my receipts are valid and in date (within 14 days of purchase) but Microsoft has declined all of them. What is going on?
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've received that form letter too!!! I had just happened to have saved the receipts and get a load of this... Once I could scan them again.... YES... I'm sure you know EXACTLY where I'm going... I get the message DUPLICATE RECEIPT!!! Ugh!
Do like I have and move all your scans over to FETCH. Have not had a single issue and payouts are fast.
The same thing has happened to me. I reached out to Microsoft, and this was sent to me.
You’ve reached out to Microsoft Rewards support to check why you’re getting an error when scanning receipt and it keeps getting declined, and we appreciate you taking the time to raise this concern with us so we can check your account. I understand how important this needs to be addressed as you don’t want to lose your cashback earnings. Allow me to discuss this with you.
Upon review, it appears that our system has detected multiple failed scan attempts, due to non-compliance with the Microsoft Services Agreement. Therefore, your account is temporarily ineligible to scan any further receipts. We do this for security purposes and to prevent your account from being permanently blocked from the program. You will be able to scan again once the message no longer appears from your Rewards Cashback dashboard. We do advice to scan the receipts again after 12 hours.
I sent another message to find out when I will be able to scan again, and I get this same message. By the way, I only scanned once not multiple times.
Same issue for a good week of all 6 being declined all at once… then I decided to waited a few more days before I would scan only 1 receipt and wait the 30 minutes for it to be accepted.
I now only scan one receipt and wait the approximately 30 minutes for it to be accepted with a checkmark before i scan the second.
Then I’ll scan just one receipt and wait the 30 minutes until that is accepted too and so on.
You can only scan 6 receipts in a cycle so why rush it. Seems like a new cycle starts at 8pm est. I’m in Ohio.
I’m afraid to start scanning 6 receipts all at once again for fear they all will be declined like in the past.
So far so good for me being patient.
Microsoft Support is awful. Could be weeks before a reply that doesn’t help resolve anything.
Thank you for continuing the thread. Last week I received ANOTHER form letter update this time from "Matt" that they are still looking into my original ticket.
I responded to "Matt" that.... thank you for another formed and canned response. However, maybe if you can't FIX the problem, maybe you could just ADD a respond WHY something is rejected!