Why have all of my receipts that I scan to earn points been declined?

Anonymous
2024-02-13T21:34:51+00:00

I over the past week all

Of my receipts have begun being declined by Microsoft Bing. All my receipts are valid and in date (within 14 days of purchase) but Microsoft has declined all of them. What is going on?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-27T01:40:56+00:00

    Hello there,

    While I haven't had the good luck you have, I have found that more of my scans are being accepted. Just to piss off Microsoft,

    I did find my last open ticket communication and updated them that I am also seeing some improvement. HOWEVER, I did remind them that they have not been updating me like they promised AND that they still haven't added any explanation as to WHY when something is NOT accepted. This seems like a good business thing to explain.

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  2. Anonymous
    2024-05-27T00:42:24+00:00

    Hi.

    I decided to see what would happen if i scanned several receipts in a row like I used to and all my receipts were accepted.

    Today I scanned six, one right after the other, and about 35 minutes later all six were accepted. So I wanna say that, for me, things seem to be back to “normal“.

    Fingers crossed. lol

    Again, as far as Microsoft support, it has been over a month and a half since they said they would check into it and get back to me so there’s that. 🙄

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  3. Anonymous
    2024-05-19T17:36:28+00:00

    It’s difficult to tell as my locally owned independent coffee shop receipts are accepted (declined when Microsoft was declining EVERY receipt, including a McDonald’s. 🙄) but my Chinese place that is somewhat regional is a hit or miss so I stopped scanning those out of fear.

    lol

    A few independent stores, gift stores, have been straight up declined.

    With that said, for me, when a receipt is declined and I get a red X, it is covered when I scan a new receipt and so far so good. ✅

    I guess you'll know once you scan it. 😊

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  4. Anonymous
    2024-05-19T14:21:16+00:00

    Just wanted to let you know that I followed what you to do and is is working fine. By any chance do you know what types of stores can you scan? Is it just supermarkets? I been trying to find out this. Thanks again for your help.

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  5. Anonymous
    2024-05-13T23:13:33+00:00

    I received a standard reply -- wanting me to rescan. I did not keep the receipts and for 6 cents it wouldn't have been worth the trouble anyway. FETCH is so much better! The very few times I have had an issue with them, they resolve it quickly and satisfactorily. I've been doing both but will continue with Fetch only.

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