Why have all of my receipts that I scan to earn points been declined?

I've also been having all of the same issues for months now.

Receipts take ages in the review, only to get declined (often with NO reason given). The receipt scan records themself often get deleted from within the app so I can't look up old rejected receipts to see if I notice a trend.

When I rescan all of my valid receipts that were declined, they automatically get declined as duplicates.

It takes 8-14 receipts to get 6 successful scans (to get me that whopping $0.10-0.11 bonus), which I don't always have in the 14 day period.

I have noticed that they often reject the smaller mom and pop type stores, non-chain convenience stores/bodegas, etc. A Quiznos receipt seems to have been rejected because the date was oddly formatted as "Apr dd, yy".

Same thing for me. After sending several emails with ALL the screenshots that they asked for, I get a reply email asking me to submit all the same information.

Then, after 2 days, I decide to start scanning receipts again and those are accepted, but there are two that have been pending for days.

*see screenshot

So almost 5 days later, I get a red ❌ on one of those pending receipts.

Scan a new receipt. Another ❌.

So I wait a good 24 hours and scan a new receipt = things back to normal for the most part.

But get this, my daily coffee receipt from an independent local coffee shop, my paper receipt says “16 ounce refill” but the app has it has…what for it… “Oyster Rockafeller” 😂

This has to be the funniest thing. 16 Oz = Oyster Rockafeller!

But what bothers me the most is we received ZERO reason why the receipt is "rejected". You'll give me the rules TO submit, which I'm following, but you will reject and give ABSOLUTELY no explanations as to why, nor a way for me to understand WHAT was the rejection for!

Having same issue for days now

Update: I put in the ticket, and included the photo of the receipts in question along with screen shots of the submission denial and the "possible reason" detail. I did get an unusually quick response; the CS restored 3 of the denied receipts. I messaged again asking what about the other 3, and then they also were restored. However, the opportunity to get a bonus for scanning 6 receipts is permanently lost, and MSFT CS offered no explanation for the issue.