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I over the past week all
Of my receipts have begun being declined by Microsoft Bing. All my receipts are valid and in date (within 14 days of purchase) but Microsoft has declined all of them. What is going on?
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm Done trying. XXXX in boxes not worth the effort I get better returns on the FETCH site and it's a lot easier.
I've also been having all of the same issues for months now.
Receipts take ages in the review, only to get declined (often with NO reason given). The receipt scan records themself often get deleted from within the app so I can't look up old rejected receipts to see if I notice a trend.
When I rescan all of my valid receipts that were declined, they automatically get declined as duplicates.
It takes 8-14 receipts to get 6 successful scans (to get me that whopping $0.10-0.11 bonus), which I don't always have in the 14 day period.
I have noticed that they often reject the smaller mom and pop type stores, non-chain convenience stores/bodegas, etc. A Quiznos receipt seems to have been rejected because the date was oddly formatted as "Apr dd, yy".
Same thing for me. After sending several emails with ALL the screenshots that they asked for, I get a reply email asking me to submit all the same information.
Then, after 2 days, I decide to start scanning receipts again and those are accepted, but there are two that have been pending for days.
*see screenshot
So almost 5 days later, I get a red ❌ on one of those pending receipts.
Scan a new receipt. Another ❌.
So I wait a good 24 hours and scan a new receipt = things back to normal for the most part.
But get this, my daily coffee receipt from an independent local coffee shop, my paper receipt says “16 ounce refill” but the app has it has…what for it… “Oyster Rockafeller” 😂
This has to be the funniest thing. 16 Oz = Oyster Rockafeller!
I have the same issue! It happened three times in the past week. 18 legible receipts were rejected just because “one of your submissions was invalid” but it doesn't allow resubmit cuz it is a “duplicate”. It must be a bug. Please fix it and validate all my submissions!
Hi there, I am John J.D., a fellow Microsoft user like you.
I understand your frustration. It could be an issue on Microsoft's end. I recommend giving it some time and trying again. If the problem persists, please consider opening a support ticket using this link: https://rewards.bing.com/support Only Microsoft Rewards team can check your account for any potential violation.
John J.D.