Microsoft Rewards not giving points for PC search or Edge Bonus as advertised.

Anonymous
2023-11-20T15:42:07+00:00

I cleared cache, reset default, updated, on/off, log in/out, points not showing up 24-hrs later, no response from Microsoft Support for 10+ days after multiple attempts. Microsoft Support recognize(d) first ticket but won't respond to first ticket. Given the above information, what is the best way to solve this puzzle? A 365 Subscriber and Outlook user for decades. No X-Box.

![](https://learn-attachment.microsoft.com/api/attachments/bb3f53d6-2ddc-49af-9ee6-4b9b84d2b687?platform=QnA

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-14T20:20:07+00:00

    Anyone else moving over to Brave Browser and Brave Search? I've been quite pleased with Brave so far. Can always open a tab to Google & Bing for different perspectives/results.

    I'm guessing Microsoft's $10Billion investment in OpenAI means they don't need our search data to catch up with Google.

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  2. Anonymous
    2023-12-14T21:30:14+00:00

    very hard to get point even cleaned cookie and catcher

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  3. Anonymous
    2023-12-14T21:55:43+00:00

    I just got a message from support.

    "Hello,     
     Good day! This is ???? from Microsoft Rewards support, and I will be your specialist today.   
      
    I am very sorry for the delayed response, as we have received a higher volume than was expected. Rest assured that we are doing our best to diligently work on your case.  
         
    I acknowledge that you reached out to us regarding the points that were not added to your account after earning 15 points in doing searches using your mobile or pc device. I know the importance of keeping track of the points you've earned because you've worked hard for this. Let me assist you in resolving your issue. 
        
    We would like to inform you that changes were recently made within the search crediting system. No worries though, you'll start earning points after doing a couple of initial searches. Rest assured, the points that you will earn for the day will not be affected, you will still have the capability to earn until you reach your maximum daily earning limit.  
     
    Additionally, to make sure that your searches will count and earn points, it's important to note that when using Bing for search, it should be done manually and in good faith for personal research purposes. We urge you to utilize Bing for genuine searches and avoid queries entered by bots, macros, or any other automated means that are not in compliance with our guidelines. I hope this information helps." I took out the person name the reason for the ???? in place of names.

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  4. Anonymous
    2023-12-14T23:30:19+00:00

    I got a message from my reward account that I get 5 points per search every 15 minutes.

    In other words 15 points per 15 minutes. I hope this isn't what they plan to do because it will take the entire day to reach your maximum points per day.

    I am having the same issue, only I get 20 points before it stops and I have to wait 12-15 minutes before it stars adding up again, and I repeats at the cap of 20 points before I have to wait again. I have sent 3 separate claims to MS, and the 3rd one was after they 1) responded after the 2nd claim and said "You earn points after 3 searches," and "try doing legitimate searches"; and 2) said 2nd claim was then closed by MS.

    So, I sent the 3rd claim and said up front that if the issue is not resolved by the time I earn enough for a $50 MS gift card, then I would quit using Bing and Edge to go back to using Google for searches and any other Wb Browser for my usual internet stuff. I did it before when, back before they started using direct deposit with their digital gift cards, I was not receiving emails for gift card codes after redeeming my rewards points; and if I must do so again, then so be it.

    REALLY sad how far MS has fallen from what it used to be.

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  5. Anonymous
    2023-12-14T23:32:46+00:00

    I got the same message as you, so I submitted another claim and told MS pointily that if the issues are not resolved and soon, I'd quit Bing and Edge.

    Frankly, some warning of any limits to how many searches one can do in a short amount of time would have been MOST gracious. Would it have been upsetting? Yes, but not saying anything is even worse.

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