This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I cleared cache, reset default, updated, on/off, log in/out, points not showing up 24-hrs later, no response from Microsoft Support for 10+ days after multiple attempts. Microsoft Support recognize(d) first ticket but won't respond to first ticket. Given the above information, what is the best way to solve this puzzle? A 365 Subscriber and Outlook user for decades. No X-Box.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This points issue is back again both on the Xbox search and mobile hope it gets fixed soon. I collect the points to pay for me and my son's gamepass
I did even check it today .....
Speaking of hoops, this all started going down hill for me when they were pushing the Basketball playoffs. Every day it was the same countdown for basketball winners for the first quest. Boring for those of us who don't follow basketball, let alone to have it happen day after day. Guess that's who is paying the big bucks for advertising.
It seems to work for a day or two, then cuts out and asks me to join. I had Microsoft due to having Outlook from work (I work from home.) But now my husband and I just upgraded our Office Suite and now every time I open my PC, it asks me to join Outlook. I hate Outlook. Too difficult to find older messages. Gmail is so much better. Oops, now I'll probably never get my points back. Oh well, I don't lose, the charities do as does MicroSoft for all their inept attempts to fix this.
Same here - my charity option is turned off yet points are going to charity.