Microsoft Rewards not giving points for PC search or Edge Bonus as advertised.

Well, it's not as if they are just giving us free gift cards... they make MUCH more in revenue from us clicking on all these websites and doing searches... So don't cry about a BILLION dollar company giving away some 5 dollar gift cards every month. Tehy make a LOT more than that from us to give us incentives to do searches and to use their product over other better search engines so they can show advertisers how much people use using microsoft search and thus MS can then raise the rate they charge advertisers to put ads on microsoft searches.

Trust me, whatever we get, Microsoft gets a whole lot more.

actually, looks like all the 5 pointers changed to 1 point, looking a the onces that were done already.. hopefulyl they aren't retroactively removing points now lol

...And today the "Mid Week Puzzle" is down to 1 point earned? from 5?

Simple truth is that Microsoft is slowly phasing out Rewards or making it just a cursory benefit without real teeth. Without real effort (i.e. - patiently waiting to search while points "reload") I think a realistic 7500- 9000 points a month is about what we can expect (this is mobile / PC / Xbox) I'm sure you can get close to 12000 points but you'll have to work extra hard at it.

The canard in this is that I'm sure the goal of "Brand Loyalty" was what this rewards program was all about and guess what - it worked! Lack of transparency in phasing out the program creates brand apathy. If they simply said "Hey, loyal Reward users (me= 1.2 million lifetime points) it costs us too much to keep this program going - here's a courtesy 1000 points and we are going to be phasing the program out..." I'd say "good while it lasted and OK!"

Instead? Bean counters ruin everything.

I cleared cache, reset default, updated, on/off, log in/out, points not showing up 24-hrs later, no response from Microsoft Support for 10+ days after multiple attempts. Microsoft Support recognize(d) first ticket but won't respond to first ticket. Given the above information, what is the best way to solve this puzzle? A 365 Subscriber and Outlook user for decades. No X-Box.

![Image](https://learn-attachment.microsoft.com/api/attachments/bb3f53d6-2ddc-49af-9ee6-4b9b84d2b687?platform=QnA

They have no customer service

I feel you switch Zune for duo and I've felt the pain of Microsoft giving up on products had and loved Zune, Microsoft Band, and Windows Phone you get used to it but still sucks.