Hi Jodie,
I'll try to help you with this.
I've seen other users reporting the same issues and getting the same error message. Please make sure you go through the troubleshooting steps on your device, just in case:
- Clearing the cache and cookies of your browser. If you are using the Microsoft Edge browser, go to Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del.
- Changing browsers.
- Disabling extensions / going incognito or in-private browsing.
- Disconnect from VPN or Proxy server.
If the issue persists, try connecting to a different internet source. Kindly let me know the result.