My confirm reward button doesnt work on microsoft reward how do i fix it?

I had the same problem, but I then did it on Chrome and it worked.

When I put my telephone number in (one I have used for rewards for many years), it says to enter the code from phone text to the blank where requested, but continues to not work.

I have been asking for help since January 2024! In May of 2024, I rec'd a response with a step-by-step list of instructions, that was useless just before the last 2 steps. Was invited to write back if further questions, but got no response. The same thing happened in July 2024 by someone else with a different list of steps that didn't work, either. Invited to write back if problems; I did and still no response. I am voer 42,000 pts on a fixed income and could have really used at holiday time, as I usually do.

Very disgusted!

Now when I go to microsoft support, I get this "community" and nothing here has worked, despite several who have given what worked for him/her, but not for me!

I would love to have my rewards as duly earned.

Blessings,

JJ

yes the same thing is happening with me.

When I click Confirm Reward It does not say "put your phone number in" or something like that, It just does nothing. I would Really appreciate it if Microsoft could fix this issue

I am on chrome (always have been) and have tried others e.g. Mozilla Firefox; even tried incognito. Can't even get the tel number I have always used. Was once told a landline would work, but that was also a "no-go." It tries to tell me the landline is VoIP, which it is not. I have to ask to borrow someone else's cell phone, which is what I have always used and always worked. I've been trying to redeem since January 2024.

In May got a step-by-step answer--it didn't work. Was told if any further questions to contact, I did--no response. In July, I got another response with step-by-step instructions which did not work either. Was encouraged to email back if further questions--NADA!

Then, when I tried support again, it goes to the "community" and any suggestions here have not worked. Or, the responses are related to RoBlox, which I am not at all interested.

I have over 38,000 points and on a fixed income. The Amazon eGift cards have always bee helpful to help with holiday gifts, etc.

Quite aggravating!