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Yesterday my searches stopped counting after 90 points and today nothing has counted. Not for PC or mobile. Why aren't searches counting anymore. I'm ready to cancel Game Pass Ultimate, uninstall Edge, and change my default search engine away from Bing.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was using the Edge browser and search points quit being awarded a few days ago. Clearing cache and logging in and out didn't help. Swi8tched to chrome and it solved the problem.
I to have experienced the same issue that Microsoft does not allow me to receive points for PC searches. I have reported it many times and all I get is this same canned response from Microsoft Supportand then they close the issue as if it was resolved.
I have about 25 of these same identical, word for word, responses only from different Microsoft Customer Service and Support people. It's obvious they do not want to fix the issue.
Hi,
This is Patricio from Microsoft Rewards Support and I'll be your specialist for today. Thank you for being loyal to Microsoft Rewards. We apologized for the long wait we are experiencing more volume of emails. I apologize for the inconvenience that you are having an issue on your searches and I know fixing the issue to earn your points important to you. Don't worry, we will fix this together.
We would like to inform you that changes were recently made within the search crediting system. No worries though, you'll start earning points after doing a couple of initial searches. Rest assured, the points that you will earn for the day will not be affected, you will still have the capability to earn until you reach your maximum daily earning limit.
Additionally, to make sure that your searches will count and earn points, it's important to note that when using Bing for search, it should be done manually and in good faith for personal research purposes. We urge you to utilize Bing for genuine searches and avoid queries entered by bots, macros, or any other automated means are not in compliance with our guidelines.
I hope this information helps. You may use your Service Request (7031124348) as reference of our session or for any other issues, please feel free to create new ticket using our support from Microsoft Rewards e-form.
Regards,
PatricioMicrosoft Customer Service and Support
Your support request number is 7031124348 if you need it.
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Same BS reply that I get every time I submit a support request. I gave up doing searches. I will check every month or so to see if I can redeem my points that took weeks to accumulate for a crappy $5 gift card.
I totally agree. I am done with Microsoft searches. I will be cashing out and closing my account soon.