Why am I not getting rewards points for searches anymore?

Anonymous
2023-12-01T16:51:37+00:00

Yesterday my searches stopped counting after 90 points and today nothing has counted. Not for PC or mobile. Why aren't searches counting anymore. I'm ready to cancel Game Pass Ultimate, uninstall Edge, and change my default search engine away from Bing.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Jonathan Deives 81,015 Reputation points Independent Advisor
    2023-12-01T17:23:50+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I'll be glad to help you today.

    I understand your problem, but as this is a public forum we do not have access to account information or data. You will need to contact Rewards support so they can help you.

    https://rewards.bing.com/support

    If you have more questions, I'll be happy to help.

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  2. Anonymous
    2023-12-01T17:39:09+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I'll be glad to help you today.

    I understand your problem, but as this is a public forum we do not have access to account information or data. You will need to contact Rewards support so they can help you.
    https://rewards.bing.com/support

    If you have more questions, I'll be happy to help.

    Ok, I've done that, but do you have any idea if an algorithm has been put in place that now judges which searches count or don't count? The behavior of the system has changed drastically in the last few days.

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  3. Jonathan Deives 81,015 Reputation points Independent Advisor
    2023-12-01T17:41:51+00:00

    The algorithm remains the same, but to check if there was a problem with the account or count, only Rewards support can check.

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    4 people found this answer helpful.
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  4. Anonymous
    2023-12-01T17:50:44+00:00

    There's no problem with the account. I get credit on Xbox for those rewards and the Game Pass quests. I get points for the news and the quizes and polls on the app. Searches is the only thing that has gone haywire. Something has changed. It's not counting searches the way it did just two days ago.

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  5. Jonathan Deives 81,015 Reputation points Independent Advisor
    2023-12-01T17:54:06+00:00

    Try clearing your browser's cookies and cache and see if the problem persists. If this happens, wait until support contacts you to help you.

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    6 people found this answer helpful.
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