Why am I not getting rewards points for searches anymore?

This is the reply i just received its really dumb and i quote *Hello,  I hope this email finds you well.This is Jobelle from Microsoft Rewards support.We are deeply sorry for the delayed response, as we have received a higher volume of service requests than was expected. Rest assured that we are doing our best to diligently work on your case. 
 
I gather that you’re not earning points from your searches. I can relate to the importance of your concern. We value your time and effort in earning points so let me help you with this. Please allow me to investigate so I can provide you with the necessary details of the issue. As a friendly support let me discuss this further. 
 
We will conduct further investigation and we would like to ask for more information from you to help us isolate the issue. Please do reply to this email providing us with the following: 
 
In order to assist you more effectively, we kindly request additional details regarding your error in being unable to earn points on your account. The more information you can provide, the better equipped we will be to understand and address your concerns. 
 
Bing Diagnostic result 
Sample searches SS 
and search counter 
 
Additionally, if there are any screenshots or supporting documentation related to the issue, please feel free to attach them to your response. This will greatly assist us in diagnosing and resolving the matter efficiently. 
 
Once we receive the requested information, we will thoroughly review your case and provide you with the most accurate and tailored assistance possible. 
 
but for the meantime we highly suggest you to do basic trouble shooting 
 
Internet Explorer:1.Launch Internet Explorer2.Press Ctrl + Shift + Delete buttons on your keyboard simultaneously3.Make sure to check the following items on the list: Preserve Favorites website data, Temporary Internet files, Cookies and History4.Click Delete button5.Close all browsers and re-launch your browserWindows Edge:1.Launch Windows Edge2.Press Ctrl + Shift + Delete button on your keyboard simultaneously3.Make sure to check the following items on the list: Browsing History, Cookies and Saved website data, Cached data and files, Form data, and Download history4.Click Clear button5.Close all browsers and re-launch your browserFirefox:1.Launch Firefox2.Press Ctrl + Shift + Delete buttons on your keyboard simultaneously3.Set Time range to clear to Everything4.Click on drop-down button before the word Details (or press Alt+E)5.Make sure to check the following items on the list: Browsing and Download History, Form &      Search History, Cookies, Cache and Active Logins6.Click Clear Now button  
7.Close all browsers and re-launch your browserChrome1.Launch Chrome2.Press Ctrl + Shift + Delete buttons on your keyboard simultaneously3.Set Obliterate the following items from to the beginning of time4.Make sure to check the following items on the list: Clear browsing history, Clear download      history, Empty the cache, Delete cookies, and other site and plug in data5.Click Clear Browsing Data button6.Close all browsers and re-launch your browserMAC1. Launch Safari browser2. Select/click “Safari” from the bar located in the upper left of the window3. Click “Reset Safari” from the menu options. A dialogue box will appear with a list of internet browser settings4. Make sure that “Remove All Cookies”, “Internet History”, and “Empty the Cache” check-box are selected (all settings are automatically preselected for deletion)5. Click “Reset” at the bottom of the dialogue box to clear cookies in safari.6. Close browser then re-launchFor mobile:  
 

1. Open the Internet browser and tap the Menu button (⋮). If your device has a physical Menu button, you can press it instead.2. Tap "Settings" in the menu.3. Tap "Privacy & security."4. Tap "Clear cache" at the top of the menu.Please reply to this email to let us know if your concern has been address or resolvedWe look forward to helping you resolve your issue. 
    
   Regards,JobelleMicrosoft Customer Service and Support

Your support request number is 7030721438 if you need it.*

same here buddy all i get is crappy replies saying *They are working on the issue*And that they will try to fix it soon its dumb because there not going to they told me that reply on November20 which is annoying

Same thing happened to me. Contacted support and they asked me to prove the search points were not accruing, which I did with screen shots of consecutive searches. Not heard anything back since. I agree that something has changed.

Once I got enough points to redeem for a crappy $5 gift card I can't complete the redemption. I keep getting error messages about adding a different alias. I have no idea how to do that. It doesn't matter which search engine I use I keep getting the same message. I have stopped doing searches and also stopped using Bing and Edge. If enough people do that maybe Microsoft will fix this issue. I have given up.