Why am I not getting rewards points for searches anymore?

Anonymous
2023-12-01T16:51:37+00:00

Yesterday my searches stopped counting after 90 points and today nothing has counted. Not for PC or mobile. Why aren't searches counting anymore. I'm ready to cancel Game Pass Ultimate, uninstall Edge, and change my default search engine away from Bing.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-25T06:16:00+00:00

    You should not have 10 accounts. That type of fraud activity is why they are cracking down and ruining it for those with 1 account. Its not like it is worth having so many anyway. You would make money faster with literally any job

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  2. Anonymous
    2024-01-25T02:15:43+00:00

    I have discovered the riddle behind "Bing Searches" not being rewarded back-to-back.

    Microsoft has implemented a "cooldown" period in between searches. I will post the article to it below. I, too, noticed the issue. I am currently on day 213 for completing the "warp speed quizzes, did ya know, and the daily polls."

    I noticed the breakdown a few months before Christmas (2023). I could knock out all Bing searches required to be executed on the Bing mobile app and via a PC or laptop within 2 minutes. That has changed.

    You can perform 4 Bing searches, either by PC or via the Bing mobile app within 15 minutes to earn points. You cannot do 4 PC Bing and 4 Bing mobile searches during the same 15-minute window. I have achieved all of my daily points (with my Core account, the max daily shifts from 310 to 320) within the past two weeks.

    So, to earn the Bing points, either knock out all of the Bing PC searches (4 at a time) every 15 minutes and then do the Bing mobile searches. For me, I can knock at 40 points of Bing searches on my PC before heading to work. Note: That is 4 searches executed 15 minutes apart. While I am on the road heading to work, I can knock out another 40 points that will apply to the Bing mobile searches (It takes me 36 minutes to get to work, thus, I can do two 15-minute Bing search sessions on my cell phone while driving). Since I work in IT, I have access to a computer all day. So, I spend the first part of my day at my desk and I knock out the remaining PC Bing searches. While I am out in the field working, I finish up the Bing searches on my phone for the mobile rewards points.

    I had entered a ticket on this matter via the support team for Microsoft rewards. As predicted, the tech sent me an email stating I needed to clear my browsing history, cache, etc. That issue is not end-point related. It appears that tech didn't get the memo either. It would be great if Microsoft presented the "FAQ" for earning rewards within the Rewards App on the Xbox consoles and the Xbox app for mobile phones. Then, we all wouldn't have been troubleshooting for days on end trying to figure out why the reward points for Bing searches were not stacking up..

    Oh yeah, one last thing, make sure you are using the Xbox App to earn reward points, too. With my Core account, they just added a new element. "Play a console game and earn 5 points. The rest of them for the Core account are as follows:

    30 points - Play the Microsoft Jeweled game ( I play one level, tap - next level - and moments later I get notified of new points to claim.

    15 points - Use the Xbox app (So, just for opening the app daily, one gets 15 points)

    50 points - Play a PC game (One that you purchased from the Microsoft store that works on both the Xbox and PC - for example, Pinball M, Pinball Fx3, or Tetris Effect Connected.

    For those who pay for the higher memberships, the points above and many others are available to you via the Xbox app.

    For me, when I get up in the morning, I do the first 4 searches on my PC using Bing. I then, launch Tetris on my PC. I fire up my Xbox and launch any game. Next, I go brush my teeth. When I am done, I exit out of both games. Within 15 minutes, I get notified on my cell phone via the Xbox app that I earned points for playing both a PC game and an Xbox console game. Note: Sometimes the alerts do not come across within 30 minutes of my exiting the games. I have found that if I open the Xbox app, a message appears for me to claim the points.

    The 30 points for playing the Microsoft Jeweled game (that's where the app takes you when you tap to earn those 30 points) is easy. Just play a new game every time and play one round. Be sure to advance to the next level or you will not earn the points. Once your phone alerts you of the incoming points, exit the game and claim your points. There is no need to continue playing unless you just want to kill some time.

    The daily puzzle points reset for me every 24 hours. For some reason, that is a late boomer in my world of collecting reward points. BTW, you don't have to do the puzzle. Just click (on PC) or tap (via cell phone) to load the puzzle. Then return to the previous page to get the points.

    Before I jet, I will share more info. Obtaining 30 points daily for reading 10 news articles via the Bing app is broken, but earning those points is achievable in one sitting. I tap on the first news article and the coin pops up granting 3 points. I tap "back" and select another news article. Another 3 points are granted. From here I can either do one or 2 more news article taps and then the points stop collecting. I just close all tabs in the Bing mobile app, close the Bing app, open the Bing app again, and do another round of article taps. I typically have to close the app 3 times before I can get all 30 points for accessing 10 different news articles.

    Here is the link to the article I mentioned. Note: The article states the 15-minute cool down between searches only grants 3 searches at a time. For the past few weeks, I have been able to perform 4 searches per 15-minute period to where reward points are granted.

    https://www.windowscentral.com/software-apps/microsoft-rewards-isnt-going-away-anytime-soon-but-loyalty-points-continue-to-drop-dramatically

    I hope this helps.

    Have a great one.

    Digital99x

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  3. Anonymous
    2024-01-23T20:26:58+00:00

    hi, I'm not sure if my post will help anyone, but this is how I resolved my issue with receiving reward points.

    I went to my rewards page, in my case https://rewards.bing.com/

    Click on Microsoft Account.

    Click on SECURITY

    I entered my password and click on sign in

    In SIGN-IN Activity, click on View my Activity

    Confirm by looking at where MS says you are located. It will tell you if you are successfully signed in.

    I also use MS Authenticator on my cell phone which helps the process.

    I have to do this everyday because as you can see from your sign-in activity, there are many people around the world that are trying to hack your account (the unsuccessful sign-ins). I suspect this was why I wasn't receiving my reward points.

    Hope this helps some people facing this issue.

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  4. Anonymous
    2024-01-23T17:36:39+00:00

    Been dealing with this similar problem for about 2 months. I have to put in a lot more effort now to try to get points to count towards the 150 daily. Just relying on the news carousel no longer works. Bing engineers need to fix this problem now.

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  5. Anonymous
    2024-01-22T16:56:34+00:00

    I just searched for why points aren't registering properly, and haven't been since late November. It lead me to this thread, but gave me 0 points. Love the irony.

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