Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

They don't solve anything! They ask for the same information over and over no matter how many times you send it to them! They owe me $7 right now that they cheated me out of by declining the "deals" that they offered!

Yep, It's like they're just trying to make you so frustrated you just give up. It's working, I've given up, it's not worth the time or the headache. I get the same responses. First they respond by asking for more information, even though all the info they request is in the original support ticket. When you reply with the info requested, they send a response that you have multiple support tickets opened. They may be the biggest software company in the world, but they're also the worst. How can you build the biggest software company in the world yet not be able to handle a simple support ticket for your customers.......? The biggest software company in the world but can't design a workable cashback program? The only logical conclusion is that its on purpose. They can keep their one cent per receipt.....Plenty of other cashback apps that work seamlessly, one's that don't spend days "reviewing" your submission, and also pays out more.

They just closed my inquiry...without ever providing an actual answer. I bought a fireplace in December from Home Depot based on the "8%" cashback from Microsoft on Hime Goods, furnishings and appliances. I got a "we got you covered email " from Microsoft for my cashback as confirmation as well. 1 Month, Nothing in the rewards or a receipt of purchase. Email Support ..."Give it 30 days"... 2 Month, Nothing on the site, email inquiry. "Please send us all the proof" - Sent 3 Month, Nothing, I follow up - "Please send us all the proof again" - Sent again. 4 Month, Nothing - Followup sent - "Found Not Eligible" I ask why, no answer. 4 Month, Nothing, Followup again - "Found Not Eligible", I ask why and request a reason or a call why its not? 5 Month, Nothing Followup again - Found Not Eleigble" , I ask for contact again and/or why it is not - Nothing. And then I receiv a "Case Closed" email. Sign me up for a Class Action if its out there!

I have cashback money coming to me . How do I get it ? Where does it go ? What can I use it for ?

Prepare for turbulence Most of are here because we were supposed to have it and we cannot get it...

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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Anonymous

2024-03-13T01:03:54+00:00

They don't solve anything! They ask for the same information over and over no matter how many times you send it to them! They owe me $7 right now that they cheated me out of by declining the "deals" that they offered!
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Anonymous

2024-03-13T05:12:09+00:00

Yep, It's like they're just trying to make you so frustrated you just give up. It's working, I've given up, it's not worth the time or the headache. I get the same responses. First they respond by asking for more information, even though all the info they request is in the original support ticket. When you reply with the info requested, they send a response that you have multiple support tickets opened. They may be the biggest software company in the world, but they're also the worst. How can you build the biggest software company in the world yet not be able to handle a simple support ticket for your customers.......? The biggest software company in the world but can't design a workable cashback program?

The only logical conclusion is that its on purpose. They can keep their one cent per receipt.....Plenty of other cashback apps that work seamlessly, one's that don't spend days "reviewing" your submission, and also pays out more.
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1 person found this answer helpful.

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Anonymous

2024-03-15T17:00:56+00:00

They just closed my inquiry...without ever providing an actual answer.

I bought a fireplace in December from Home Depot based on the "8%" cashback from Microsoft on Hime Goods, furnishings and appliances.
I got a "we got you covered email " from Microsoft for my cashback as confirmation as well.
1 Month, Nothing in the rewards or a receipt of purchase.
Email Support ..."Give it 30 days"...
2 Month, Nothing on the site, email inquiry. "Please send us all the proof" - Sent
3 Month, Nothing, I follow up - "Please send us all the proof again" - Sent again.
4 Month, Nothing - Followup sent - "Found Not Eligible" I ask why, no answer.
4 Month, Nothing, Followup again - "Found Not Eligible", I ask why and request a reason or a call why its not?
5 Month, Nothing Followup again - Found Not Eleigble" , I ask for contact again and/or why it is not - Nothing. And then I receiv a "Case Closed" email.

Sign me up for a Class Action if its out there!
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Anonymous

2024-03-23T22:49:50+00:00

I have cashback money coming to me . How do I get it ? Where does it go ? What can I use it for ?
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Anonymous

2024-03-24T02:33:45+00:00

Prepare for turbulence

Most of are here because we were supposed to have it and we cannot get it...
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