Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

Been there, had the same issues. They make it almost impossible to find the correct avenue to contact support for the cashback app & when you do, it's a clown show and in the end up, it's impossible to get a resolution. The last 7 receipts I submitted all said denied......no reason, just denied, all receipts were valid, clear and within the allowed timeframe. Nine out of 10 times, my "bonus gift box" will not open & I get a "oops, an error occurred with an upside down, melted ice cream cone image? I've decided the program is not even worth the time & headache anymore, there are too many other cashback programs out there to use that actually works. Microsoft truly has the worst customer service & programs ever.......it's a cluster duck

Hi all, I have been waiting since October for them to show that my cashback is no longer pending. Since I haven't returned anything since October I will not be buying into that excuse. Since this is my 4th request, I am not accepting that they are too busy. I want my money. Some $50plus. So who do we have to beat over the head to get them on the job? And does anyone know how we report this to our state attorney generals - because we are being defrauded.

After about 4 months I did finally receive my cashback for a purchase in November. Didn't do anything extra besides submitting my original claim the same month. I did get a random email I think in January saying there was a backlog on correcting these issues, apologizing, and basically asking to be patient. I hope others get theirs soon.

Been dealing with the same issue since 01/26/24. No one is responding to my emails.

MS Cash back has gotten so terrible lately. I have a receipt from Few weeks ago with two different $2 "deals" offers. One was declined and the other never tracked. Same story with sending screenshots and pictures and getting replies from different support people requesting the same information. I keep sending them the info over and over again. Then this past weekend I had another, this time a $2 and a $1 "deals". Both tracked this time but were cancelled. Started a new support ticket for this one. Got an email the next day saying: "Upon further investigation, we have identified that there is already a duplicate main service request 7036729306 related to your concern. In order to streamline the support process and ensure that your issue is addressed effectively, we will be closing this current service request while keeping the main thread active." I emailed them back and said: "This is a new request, not the same as last time. Last time was for Klondike cones and Hellman's Mayo from several weeks ago for $4 total that still isn't resolved. This request is for ice cream and cereal from this past Sunday (3/10/24) for $3 total. Thank you" Useless support is useless. At this point it's not even worth scanning receipts anymore to get a measly $0.01-$0.03. not even worth the effort if they're going to "review" every $0.01 scan and then scam me out of their own offers.

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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53 answers

Anonymous

2024-02-16T01:05:11+00:00

Been there, had the same issues. They make it almost impossible to find the correct avenue to contact support for the cashback app & when you do, it's a clown show and in the end up, it's impossible to get a resolution. The last 7 receipts I submitted all said denied......no reason, just denied, all receipts were valid, clear and within the allowed timeframe. Nine out of 10 times, my "bonus gift box" will not open & I get a "oops, an error occurred with an upside down, melted ice cream cone image? I've decided the program is not even worth the time & headache anymore, there are too many other cashback programs out there to use that actually works. Microsoft truly has the worst customer service & programs ever.......it's a cluster duck
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Anonymous

2024-02-20T05:53:11+00:00

Hi all, I have been waiting since October for them to show that my cashback is no longer pending. Since I haven't returned anything since October I will not be buying into that excuse. Since this is my 4th request, I am not accepting that they are too busy. I want my money. Some $50plus. So who do we have to beat over the head to get them on the job? And does anyone know how we report this to our state attorney generals - because we are being defrauded.
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Anonymous

2024-02-26T03:16:28+00:00

After about 4 months I did finally receive my cashback for a purchase in November. Didn't do anything extra besides submitting my original claim the same month. I did get a random email I think in January saying there was a backlog on correcting these issues, apologizing, and basically asking to be patient. I hope others get theirs soon.
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Anonymous

2024-02-26T17:53:19+00:00

Been dealing with the same issue since 01/26/24. No one is responding to my emails.
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Anonymous

2024-03-13T01:02:05+00:00

MS Cash back has gotten so terrible lately. I have a receipt from Few weeks ago with two different $2 "deals" offers. One was declined and the other never tracked. Same story with sending screenshots and pictures and getting replies from different support people requesting the same information. I keep sending them the info over and over again.

Then this past weekend I had another, this time a $2 and a $1 "deals". Both tracked this time but were cancelled. Started a new support ticket for this one. Got an email the next day saying:

"Upon further investigation, we have identified that there is already a duplicate main service request 7036729306 related to your concern. In order to streamline the support process and ensure that your issue is addressed effectively, we will be closing this current service request while keeping the main thread active."

I emailed them back and said:

"This is a new request, not the same as last time. Last time was for Klondike cones and Hellman's Mayo from several weeks ago for $4 total that still isn't resolved. This request is for ice cream and cereal from this past Sunday (3/10/24) for $3 total. Thank you"

Useless support is useless. At this point it's not even worth scanning receipts anymore to get a measly $0.01-$0.03. not even worth the effort if they're going to "review" every $0.01 scan and then scam me out of their own offers.
Was this answer helpful?

3 people found this answer helpful.

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